Specialist Technology Engineer - Virtual Desktop

If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Are you passionate about cutting-edge technology and eager to make an impact? We are seeking a dynamic individual with a strong background in Microsoft W365, Intune, and EntraID. Your expertise will be highly valued as you help shape our innovative IT solutions.

Qualifications:

• Proficiency in Microsoft W365, Intune, and EntraID

• Hands-on experience with Virtual Desktop computing, including both Citrix and Microsoft platforms

Join our team and be part of a forward-thinking company that values your skills and offers opportunities for growth and development. If you're ready to take on exciting challenges and drive technological advancements, we want to hear from you!

Compensation grade F5

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Technology Engineer delivers standard and custom supportable technology products based on Nationwide’s architectural standards, technology roadmaps, industry trends and business requirements. You’ll be focused on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You’re also accountable for the operational aspects and management for the above products in accordance with the business requirements and defined service level agreements (SLAs).

Job Description

Key Responsibilities: 

• Creates and implements standard builds/templates for all technology platforms.

• Drives requirements to meet current and future needs, tracks and reports capacity postures.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Analyzes reports and delivery recommendations to remediate capacity issues.

• Implements capacity enhancements.

• Designs standard and custom technology solutions for business partner projects, including pre-production testing, performance tuning, handoffs and certification.

• Delivers technology/product optimization, migrations and management, including technology/product design, planning, power and environmental management.

• Collaborates with others to develop meaningful metrics that drive fact-based decisions on a given product/environment/solution.

• Conducts proactive system maintenance, disaster recovery planning, data backup and recovery as well as inventory, configuration and utility product management.

• Executes production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.

• Provides production support for all technology platforms.

• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to Manager/Director Technology Engineering Manager/Technology Product Manager.

Typical Skills and Experiences: 

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e.: AWS, Azure, scripting and devel