People Business Partner

About the Job

As a People Business Partner at Pacsun, you will work closely with department leaders, executing strategic HR plans to further business goals, and creating a best place to work for employees.  The People Business Partner balances strategic partnership with hands-on execution, building strong relationships, driving efficiency, and creating an exceptional employee experience in a fast-paced retail environment.  The People Business partner provides  day-to-day support in administering human resources policies and programs covering a broad range of HR topics which include staffing, on-boarding, employee interactions & support, performance management, and learning & development A large component of the role works in partnership with corporate-based leaders within all functions and will be focused on  strategic organizational planning, employee relations, employee engagement, performance management, project management, and the company’s internal culture initiatives.

 

Key Responsibilities:

People Business Partnership & Organizational Design:

• Acts as a strategic partner, collaborating to strengthen work relationships, build morale, and increase productivity, retention, and engagement.
• Partners with leadership to align team structures and headcount planning with business priorities.
• Acts as an advisor to leaders on team structure, talent movement, and organizational planning.
• Manages and resolve complex employee relations issues, conducting thorough and objective investigations while ensuring compliance with legal and regulatory requirements.
• Drives the implementation of performance management process, coaching leaders on effective practices to enhance employee development and productivity.
• Advises leadership in appropriate resolution of employee relations issues.

Employee Experience & Engagement:

• Acts as a culture champion, partnering with leaders to foster inclusive, engaging, and supportive team environments where employees feel valued.
• Supports engagement initiatives, surveys, feedback, and action planning.
• Partners with leaders to mitigate retention risks and address underlying drivers to support team stability.

• Conducts exit interviews to determine reasons behind separations.  Use information to coach leaders and devise programs for increased retention statistics with a focus on employee engagement.

 

People Operations:

• Oversee HR Specialist in area of personnel files/ HRIS, unemployment, employment verifications, onboarding, and immigration authorization/ I9s.
• Maintains compliance with legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reports comply.
• Ensure fair, consistent, and compliant application of people policies and practices.
• Responds to inquiries regarding policies, procedures, and programs.
• Partners with Head of People on implementation and execution of HR programs and initiatives
• Acts with autonomy, make decisions, and act in accordance with company policies and procedures
• Manage relationships with HR Vendors relating to people operations, L&D, and engagement.
• Performs other related duties as assigned.

 

What it takes to Join:

• College degree required
• 8+ years of HR experience in a HR Generalist or People Business Partner role; People leadership experience preferred
• Outstanding interpersonal skills to effectively interface with employees at various levels of the organization and experience providing appropriate coaching and feedback as necessary
• Demonstrated success in improving processes and reducing friction across HR programs
• A bias for action and the ability to move seamlessly between strategic partnership and tactical execution
• Experience with medium to high-risk employee relations matters and relevant investigations
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively analyze, interpret, and present data (engagement, turnover, and other people-related metrics)
• Highly adaptable to a fluid and ever-changing fast-paced working environment, ability to flex style based on diverse teams of varying support needs
• Experience with HRIS systems and Microsoft Office applications preferred; UKG experience is a plus
• Having a team player mindset and willingness to contribute to the successful implementation of People team initiatives and programs
• PHR or SPHR certified through HRCI a plus

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