Business Office Supervisor for BHS Physicians Network Houston

JOB SUMMARY 

• Assists Manager in coordinating activities of Business Office Staff to effectively improve hospital cash flow by maintaining an efficient revenue cycle.
• Compiles statistical reports and analysis and provides to various leaders.
• Initiates ideas and suggestions for work procedures, keeps time and attendance records, and expedites work flow.
• Works with Manager to assign duties and examines work for exactness, neatness, and performance to policies and procedures.
• Works with outside collection agencies to assign accounts and recall accounts when necessary.

Education

• High School Diploma and some college.

Experience

• 5 years hospital business office.
• Knowledge of JCAHO and state regulations for both acute and skilled nursing facilities.
• Basic computer knowledge.
• Ability to work with physicians in a collaborative manner.
• Ability to read and communicate effectively in English.
• Prefer additional languages.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

 

No. Description % of Time

1.  

Supervise Claim Edit Team for multiple clients Varies 2. Supervise daily activies Varies 3. Answers staff questions, follows up and gives instructions when needed Varies 4. Communicates effectively with Conifer Staff Varies 5. Prepares performance evaluations and action plans to document and communicate individual staff performance Varies 6. Supervises all workflow processes to enure appropriate turnaround time is met Varies 7. Ensures appropriate training for new hires within the department  is conducted in a timely manner Varies 8. Monitors team workload and weekly productivity standards Varies 9. Conducts monthly department meetings as well as 1:1 meetings with staff to deliver results related to productivity, quality and occurences Varies 10. Provides coaching, training and counseling to staff Varies 11. Effectively educates team in regards to changes/updates as needed Varies 12. Maintains written policies and procedures for all clients as needed Varies 13. Ensure appropriate HIPAA/Compliance guidelines are met Varies 14. Reviews and approves timesheets and all time off requests Varies 15. Conduct weekly audits to identify quality issues and training needs Varies 16. Prepares daily, weekly and monthly reports as needed Varies 17. Attends client meetings and conference calls as required Varies 18. Participates in interviews for new hires Varies 19. Reviews employee attendance and provides disciplinary action if needed Varies 20. Works all systems to cover for absences and vacations Varies 21. Submits help desk tickets Varies 22. Assist with testing for system upgrades Varies 23. Assist with implementation of new clients and team training to support those clients Varies KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Exceptional problem solving and analytical skills
• Great communication skills
• Exceptional organizational skills and priority planning
• Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
• Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
• Attentive listening skills 
• Good attention to detail
• Ability to Multi-task

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment.  This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

• High school diploma or the equivalent
• 1-2 years supervisory experience in a medical billing environment preferred
• Previous experience with medical billing systems required, GE Centricity, EPIC or Next Gen preferred
• EPIC claims certification a plus
• Proficiency in Microsoft Outlook, Excel, Word, and Visio preferred

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an em