Community Engagement Specialist I

Description

Purpose, Vision, and Value Statement

The Tacoma Rescue Mission (TRM) is a faith-based nonprofit organization whose mission is to offer God’s help, hope, and healing to our neighbors in need. We are proud to have served the Tacoma and Pierce County communities since 1912. For over 100 years we have continued to serve in the name of Christ, while emphasizing the dignity of each person who enters our doors. We value the needs of our immediate community, and continually adapt to the changing needs of those who come to us for help.

We strive to cultivate a culture built on love and truth, where our integrity is never compromised. Our services and programs are continually measured for efficiency and effectiveness, are committed to quality, and operate through a trauma-informed, person-first, and grace-based approach.

Job Purpose

Provides administrative support to the Community Engagement team. Manages and processes financial donations and corresponding donor communications. Manages database and provides standardized reporting to support the Community Engagement team.

Tacoma Rescue Mission Competencies

Client Relationships and Interactions: Connect clients, volunteers, donors, team members, and guests to the mission and vision of The Tacoma Rescue Mission and its programs. Establish rapport and build relationships through effective communication, making all feel understood and valued. Assess needs and share appropriate resources, boosting client confidence in The Tacoma Rescue Mission and its team members.

Creativity and Expansion: Cultivate an environment that constantly seeks growth and adaptation, enhancing services offered. Research and develop new insights and strategies that improve Mission functionality and performance. Embrace the unknown and uncharted territory, pushing limits to increase skill, knowledge, and resources.

Leadership and Culture: Champions the Tacoma Rescue Mission’s core values and pillars, ensuring a high level of service with a commitment to changing lives. Creates a platform that empowers those within the Mission and the community to establish and take ownership of a culture founded on team, trust, and truth.

Professionalism: Carries the current knowledge and operational skills required to perform well, utilizing best practices and demonstrates the desire to grow professionally. Helps create a safe space for Team Members to hold others accountable for behavior and performance, empathetically listens and communicates for understanding when negotiating and dealing with conflict. Setting the standard of quality, providing staff with feedback, coaching, guidance, and support.

Essential Duties & Responsibilities

 · Manages Salesforce database management system for TRM 

· Creates, manages, and maintains administrative Standard Operating Procedures related to CE Specialist duties.

· Function as an integral member of the Community Engagement team by initiating ideas, problem solving barriers to productivity and development, etc.

· Processes daily monetary donations and initiates corresponding donor communication.

· Generates financial reports.

· Responds to donor inquiries and requests, both written and by telephone.

· Facilitates small in-house mailings and facilitates bulk mailings as assigned.

· Engages and coordinates with external financial partners, vendors, donors, etc.

· Performs other duties as assigned to support team and ensure an efficient and effective work environment.

Working Conditions

 Office environment; needs minimal supervision; some travel; interacts with staff. 

Schedule and Work Location

Schedule:

 Normal business hours with some flexibility. 

Primary Location of Work:

Downtown Campus- Men's Shelter

425 S. Tacoma Way, Tacoma, WA 98402

Requirements

· Skilled working knowledge of Salesforce and donor management system.

· Money handling experience preferred.

· Excellent computer skills, with experience in various software programs.

· Skilled in clear and effective written, verbal, and electronic communication.

· Excellent math skills.

· Experience building and maintaining professional relationships with financial partners, vendors, individuals, communities, etc.

· Self-motivated, able to work independently.

· Ability to prioritize tasks and time effectively and efficiently.

· Detail oriented, highly accurate.

· Ability to establish and mainta