Patient Accounts Representative

Description

Why work at nimble? 
This is a great opportunity to join a well-established and market-leading brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. As an organization, we are in high growth mode through acquisition with a laser focus on positive culture building!  

Who we are!

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations who trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

We provide services in nearly every US state and our team of experts works around the globe managing over $10 billion in net revenue as we continue to build and innovate a world class organization with people like you. 
Together, we embrace challenges, fuel innovation, and strive to exceed expectations. Healthcare means a lot more to us, we care about creating an environment where our coworkers, clients, and communities’ social, financial, and physical health is at the forefront of everything we do.

What you’ll be doing! 

• Handle all incoming calls in a manner that adheres to HIPAA privacy regulations
• When returning or placing outbound calls, the same HIPAA privacy regulations must be followed
• Log in and out of multiple systems (including practice management systems) to research and answer patient’s questions, accurately and with detail
• Obtain patient payment information over the phone, process the payment and appropriately note the account
• Escalate issues effectively to a supervisor or management for assistance
• Responsible for ensuring all client specific protocols are followed during the patient billing cycles
• Provide accurate and thorough analysis of aging, as requested
• Review statements to ensure that the information and balance is accurate
• Respond to requests, professionally and promptly, and follow up with outstanding requests in a similar matter

 ***This position will sit in either our Sullivan or Chesterfield offices, with the possibility of remote***   

Requirements

 Who you are!

• High School Diploma or equivalent
• Reliable transportation
• Exceptional customer service skill set
• Mandatory compliance with strict patient confidentiality policies
• Detail oriented
• Basic computer knowledge, with Excel experience
• Strong organizational & time management skills
• Good written and oral communication skills

Logistics! 

• Remote or onsite/Sullivan office
• 8-hour shift
• Day shift
• Monday to Friday