Customer Service Agent (French Speaker)

What is Exoticca?

What Is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we offer?

As a Customer Success Agent of the Exoticca team, you are responsible for providing the best service to all our members and customers. With a great perspective on all our operations, managing the different countries we are operating in providing a 24/7 service, your role consists in becoming one of our top travel agents within our Customer department.

What will you do?

• Provide pre-departure customer support:
• Answer incoming calls and emails.
• Provide destination and trip information.
• Help with visas and country-specific entry requirements.
• Add or remove excursions.
• Make cancellations, service amendments and refund requests.
• Provide information about land and flight services.
• Help to solve confusion or problems with customer bookings.
• Provide in-destination customer support:
• Handle incoming calls, emails and Whatsapp messages.
• Support customers with flight delays or cancellations.
• Provide information about daily activities whilst in the destination.
• Manage communication about crisis situations.
• Achieve targets: such as Productivity (number of calls and emails answered), Quality Assurance score, etc.
• Stay up to date with ever-changing processes, procedures and policies in a dynamic and growing start-up environment!

Requirements

• +2 years of contact centre and/or customer service experience.
• Call centre experience in the travel agency, airline, hotel, car rental, and/or hospitality industry is preferred but not essential.
• Master at communication, listening and soft skills! Able to assess a caller’s needs and provide appropriate recommendations.
• Night shift availability: you can work polyvalent schedules, including evenings, weekends, and holidays.
• Fluency in French; we have a special interest in multilingual talents, mainly in our markets: Germany, France, Spain, UK, US and CA.

Preferred Qualifications:

• Degree in Hospitality, Travel, Tourism, or any relevant field.
• Experience with CRM management.
• Sound knowledge of travel trends.

Benefits

• Competitive compensation package in line with job responsibilities and experience.
• Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
• Hybrid work model: Offices in Barcelona city.
• Travel packages at reduced prices!
• Unlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworks.
• Referral bonus, if you bring people as talented as you.
• And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca es una empresa que ofrece igualdad de oportunidades. La diversidad y la inclusión son nuestro núcleo. No discriminamos por motivos de raza, color, religión, estado civil, edad, origen nacional, ascendencia, discapacidad física o mental, condición médica, embarazo, información genética, género, orientación sexual, identidad o expresión de género, condición de veterano, o cualquier otro estado protegido por la legislación europea, nacional o local.
En cumplimiento con el LISMI, esta posición queda reservada para personas con discapacidad mayor del 33%.

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