VP, Clinical Operations

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose—and navigate—the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville. 

About the Role

The Vice President of Clinical Operations will have full accountability in shaping TailorCare’s clinical strategy and operating the clinical model. TailorCare aims to improve patient outcomes through a concierge navigation model and achieve significant improvements in patient quality of life, satisfaction, while also creating a reduction in total cost of care.  This leader will be responsible for designing and refining our musculoskeletal (MSK) care navigation model to achieve those goals. In close partnership with Product and Engineering, the VP will also lead the strategy and design of the technology platform used by our clinical staff—ensuring tools and workflows are intuitive, evidence-based, personalized, and scalable. This is a strategic and hands-on leadership role, ideal for someone passionate about transforming healthcare through smart systems and compassionate support.

Primary Responsibilities

• Clinical Model Design: Lead the development and refinement of TailorCare’s MSK navigation model, including protocols for patient intake, education, shared decision-making, care planning, and compliance.  The leader will partner with our engaged Clinical Advisory Board to constantly innovate on the model.
• Technology Platform Development: Serve as the clinical lead for defining workflows and requirements for TailorCare’s care navigation platform. Partner with Product and Engineering to ensure clinical tools drive consistency, efficiency, and quality.
• External Facing: Represent TailorCare externally with clients, new business, and conferences to strengthen our leadership position in the market.
• Clinical Staff Leadership: Build and lead a  high performing team of care navigators and other clinical personnel. Develop onboarding, training, and ongoing education that aligns with TailorCare’s clinical model.
• Performance Measurement: Use clinical and operational data to assess care plan adoption, patient outcomes, satisfaction, and operational efficiency. Leverage the data to measure financial cost savings and patient changes in pain and movement.  Lead continuous improvement efforts.
• Cross-Functional Collaboration: Work closely with cross-functional leaders to ensure the clinical model aligns with TailorCare’s broader goals and the needs of patients, clients, and referring providers.  Specifically this role will work hand-in-hand with the VP of Patient Engagement and Experience to ensure the clinical model is creating engaged patients from the initial touch through patient graduation.
• Clinical Governance & Compliance: Establish clinical guidelines, documentation standards, and oversight mechanisms to ensure consistency, quality, and regulatory compliance.

Qualifications

• College degree in business, healthcare administration, public health, or a related field (e.g., BBA, BS, MBA, MHA, MPH) required. Clinical training (e.g., RN, NP, DPT, MD) preferred but not required.
• 10+ years of experience in clinical operations, care management, or healthcare navigation, including 5+ years in a senior leadership role within a healthcare services or tech-enabled organization.
• Proven success designing and scaling clinical programs or care models—particularly those focused on patient education, shared decision-making, and navigation.
• Experience leading the development or implementation of technology platforms used by clinical or non-clinical staff.
• Familiarity with evidence-based musculoskeletal care and non-surgical care pathways is strongly preferred.
• Demonstrated ability to lead cross-functional initiatives in partnership with Product, Engineering, and Operations.
  Strong leadership skills with a track record of building high-performing, mission-driven teams.
• Comfortable using data and performance metrics to drive continuous improvement in clinical quali