Information Technology Liaison

Information Technology Liaison
(Technology Support Specialist IV)

INTERNAL APPLICANTS ONLY

Compensation and Benefits

The anticipated salary hiring range is $7,284 - $7,884 per month (Steps 1 – 5), commensurate with qualifications and experience. (Internal employees may be placed at a salary higher than the anticipated range as required by the collective bargaining agreement.) 

The salary range for this classification is $7,284 - $10,611 per month.

• This is a full-time, probationary, exempt position.

Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

 

Job Summary

Each TSS 4 acts as the liaison and interface between the faculty and staff of the areas they are assigned to and the Technology Services Division. The ITL works in conjunction with second-level support teams to meet these needs in the most effective manner. The TSS 4 works under the direction of the Manager/Director of Technology Support Services. The TSS 4 shall possess the experience of being fully proficient in performing most or all of the duties of their position.

IT Liaisons provide on-site consultation and coordinate the response of central IT resources to meet the IT needs of colleges, schools, and divisions. These staff serve as technical advisors to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. IT Liaisons seek to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions they serve, with best practices defined by Technology Services, and with the Technology strategic plan and campus strategic plan.

IT Liaisons both work as members of a team supporting the colleges, schools, and divisions, and perform work independently. They participate with colleagues in the definition of best practices and use centrally provided tools and procedures to improve the efficiency and effectiveness of IT service delivery. There may be times when after-hours work may occasionally be required.

Technology Support Specialists at this level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of end-user computing technology and a working knowledge of related specialties and can apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from a broad, interactive perspective and can develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. They understand the importance of emotional intelligence and practice this in their daily activities. They may be assigned to Lead roles where they provide directions to ongoing regular administrative, technical, or professional staff (this excludes student assistants). Lead work direction may include the full scope of responsibilities: evaluating and setting work priorities; scheduling and assigning work; reviewing work against standards and providing performance feedback; and determining training needs and training staff.

The employee shall allocate priority and time to the duties defined below based upon direction from the manager to whom this employee reports. The manager will communicate these priorities and time allocation at least annually and when necessary.

The TSS 4 operates at a very high level. They are a strategic thinker and organizationally aware. This position requires the highest level of integrity and personal and professional responsibility. They operate with a high degree of emotional intelligence. The span of work can and most likely will encompass programs and applications used across the campus. They are willing to take on new strategies and involve themselves in proof-of-concept activities and testing systems in anticipation of future department and/or college adoption. A technical leader with a high degree of knowledge in technology support and hardware/software configurations. Problem-solving frequently requires analysis of unique issue