Human Resources Business Partner

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a hands-on, highly engaged Human Resources Business Partner to support our US GTM teams, primarily based in Chicago. This person will serve as a trusted advisor to frontline managers and employees, driving strong performance management, practical coaching, and thoughtful people initiatives. It’s a high-impact role for someone who enjoys being close to the business, navigating real performance situations, owning core People programs end to end, and solving people challenges with sound judgment, resourcefulness, and a deep understanding of the GTM organization’s goals.

What will you be doing?

• Serve as the primary People Partner to our US GTM teams (primarily Chicago), coaching managers and employees on performance management, feedback, engagement, and team effectiveness

• Maintain a strong pulse on team health by building relationships, gathering feedback, and identifying trends or opportunities for improvement. Proactively surface themes and practical recommendations to HR leadership and business partners

• Support managers through employee relations and performance situations, including performance improvement plans, feedback conversations, and disciplinary actions, escalating complex issues as needed

• Own and project manage our bi-annual Fronteer Development Cycle end-to-end, including timelines, communications, enablement resources, logistics, and facilitating performance calibration sessions to ensure a consistent and manager-friendly experience

• Lead engagement survey action planning with GTM leaders, translating results into clear, practical next steps and tracking follow-through

• Build and deliver foundational manager enablement programs (e.g., manager onboarding, goal-setting workshops, feedback training), turning frameworks into practical, easy-to-use sessions and resources

• Create and maintain clear, structured manager-facing documentation and learning content in tools like Notion and Sana, ensuring resources are organized and accessible

• Partner cross-functionally with People, Finance, and business leaders to operationalize and continuously improve People programs that support Front’s culture and growth

What skills and experience do you need?

• 4–6 years of progressive HR experience, including support in performance management and employee relations

• Experience coaching frontline managers on feedback, accountability, and performance concerns (including PIPs)

• Working knowledge of employment law fundamentals and core HR practices

• Experience owning and executing core People programs such as performance cycles or onboarding

• Ability to build