HSKP Manager

People Responsibilities 

• Leads, motivates, and develops the Housekeeping team, fostering a team-minded culture and positive work environment.  

• Provides leadership, direction, and support to Housekeeping Supervisors, holding them accountable for daily operations, team performance, and service standards.  

• Serves as a role model by consistently demonstrating appropriate behaviors, professionalism, and hospitality expectations.  

• Participates in the recruitment, interviewing, selection, onboarding, and training of Housekeeping colleagues and Supervisors.  

• Conducts orientation and in-service training covering company policies, operating procedures, OSHA standards, guest satisfaction, Forbes standards, cleaning procedures, and proper use and maintenance of equipment.  

• Coaches, counsels, and provides ongoing feedback to Housekeeping colleagues and Supervisors, encouraging professional development and a growth mindset.  

• Conducts regular performance discussions and addresses performance or attendance concerns in a timely and appropriate manner.  

• Creates and manages the weekly Housekeeping schedule, ensuring appropriate staffing levels based on occupancy, business needs, and labor targets.  

• Oversees timekeeping and payroll processes for the Housekeeping Department, ensuring accuracy and compliance.  

• Ensures adequate staffing and coverage during peak periods, call-outs, special events, and high-occupancy periods.  

• Fosters strong colleague engagement and serves as an advocate for the Housekeeping team while maintaining a strong focus on guest satisfaction.  

Operating Responsibilities 

• Has overall responsibility for the day-to-day operation of the Housekeeping Department, ensuring established standards and procedures are consistently followed.  

• Establishes, communicates, and maintains housekeeping standards and operating procedures while ensuring compliance with OSHA, health, safety, and hotel standards.  

• Provides oversight and direction to Housekeeping Supervisors to ensure efficient daily operations and consistent execution of department standards.  

• Conducts regular inspections of guest rooms, corridors, elevators, foyers, laundry areas, restrooms, and all public spaces to ensure exceptional cleanliness and presentation.  

• Conducts quality assurance inspections and works with Supervisors to identify trends, address deficiencies, and implement corrective action.  

• Ensures vacant and inspected rooms are accurately updated and communicated to the Front Office and appropriate departments.  

• Monitors guest feedback and investigates complaints related to housekeeping services, taking appropriate corrective action and following through to resolution.  

• Partners with Front Office, Engineering, Food & Beverage, and other hotel departments to ensure effective communication and a cohesive hotel operation.  

• Oversees housekeeping inventory, including purchasing, receiving, storage, distribution, and reordering of supplies and equipment.  

• Monitors department expenses and labor utilization, identifying opportunities to improve efficiency while maintaining service and quality standards.  

• Assists with the development and management of the Housekeeping Department budget and departmental goals.  

• Maintains accurate records, including work assignments, inspections, personnel actions, timekeeping, inventory, an