Manager ADC Operations (41016)

TITLE:                      Manager ADC Operations                      DATE WRITTEN:      07/2025

DEPARTMENT:         Donated Goods                                    SUPERVISED BY:     Director of Donated

                                                                                                                                                Goods Growth and Logistics

SUPERVISES:    ADC Team Leads & Donation Center Attendants STATUS:     Full-time, Exempt

Mission Contribution:

Leads daily operations of all Attended Donation Centers (ADCs) in Alabama and Florida to ensure donor satisfaction, mission-focused service, and efficient processing of donations. Supports donation growth and operational excellence through frontline leadership and staff development.

Function:

The ADC Manager provides operational oversight and staff support for all ADC locations across Alabama and Florida. This position supervises ADC Team Leads and Donation Attendants, manages scheduling, ensures operational standards, and delivers consistent training for team success.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).

• Oversee daily operations of all ADCs in Alabama and Florida, ensuring consistent service quality, cleanliness, and compliance.

• Supervise ADC Team Leads and Donation Attendants, offering coaching, direction, and performance support.

• Create and manage staff schedules to ensure adequate coverage at all sites.

• Train all ADC staff on safety, donation processing standards, and world-class donor service.

• Audit ADC locations for compliance with Goodwill standards and safety procedures.

• Coordinate with supply channels to ensure all ADCs are stocked and fully operational.

• Serve as the main point of contact for operational issues at donation sites, resolving escalated concerns as needed.

• Travel frequently between Alabama and Florida locations to maintain direct site engagement and support.

• Prepare performance reports and site evaluations for submission to the Director of Donated Goods Growth and Logistics.

• Support community donation events and outreach efforts as assigned.

• Regular attendance as required by Goodwill's attendance policy.

• Other duties as assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

1. Must be able to interact cordially and productively with a variety of people.  
2. Must have the ability to lead, coach, and develop front-line teams.
3. Must have the ability to use basic office equipment.
4. Must have good computer skills (Word, Excel, and Outlook required) and the ability to use electronic reporting and/or data management systems.                           
5. Must be able to market Goodwill and explain the mission to the general public.   
6. Must possess excellent organizational and communication skills.             
7. Must be able to take initiative and work well with little supervision.
8. Must be able to keep information confidential.
9. Must be able to read, write and communicate clearly in English.
10. Must establish and maintain an effective working relationship with supervisor and co-workers.
11. Must be able to work a flexi