Director - Crisis Management (Training & Exercise)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Position requires 24/7 availability for incident response through an established on-call rotation
• Accountable for developing and delivering a comprehensive crisis management training and exercise program for the global organization.
• Deliver the Crisis Management training program via virtual training platforms as well as instructor-facilitated sessions. In-person training sessions will be conducted when possible.
• Provide leadership across the Crisis Management function to ensure training of crisis management team members is consistent, timely, and thorough.
• Accountable for tracking and regular reporting, indicating compliance with annual program requirements.
• Strengthen the culture, process, and embedment of staff and organizational preparedness through training and exercise initiatives.
• Conduct key stakeholder presentations, seminars, and workshops in an effort to help mature crisis response capabilities.
• Accountable for staff preparedness initiatives in accordance with Operational Resilience program objectives.
• Manage high-risk or large scale global business- and/or life-safety related incidents in accordance with documented processes, including managing day-to-day operational aspects of crisis management.
• Work independently with limited supervision from leadership to ensure delivery and compliance with program requirements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 12 years of Visa/payment system/financial institution experience including participation in a crisis/incident/emergency management program as a team member, leader, or program manager
• Knowledge of payment processing systems including: Clearing, Settlement, Debit Processes, Authorization, and/or Cybersecurity protocols
• 5 years of experience in a corporate or public-sector emergency or crisis management program, including participation in a crisis/incident/emergency management program as a team member, leader, or program manager
• Homeland Security Exercise and Evaluation Program (HSEEP), adult education methodology, or other industry recognized professional training/exercise program management certification
• 10 years of experience developing and managing a corporate or public-sector training and exercise program
• Demonstrated experience developing and deploying virtual training and learning solutions
• Demonstrated experience managing complex, large-scale exercises that span multiple teams and multiple countries across the globe
• Experience working with Senior and Executive management in a training, consultative, and/or advisory capacity
• Experience interacting with a global audience to identify unique exercise needs
• Experience managing a corrective actions program and developing strategies to remediate identified risks

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person a