Team Leader Medical Assistant

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Memorial Hermann, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the Houston, TX region.

In a collaborative manner, the Team Leader Medical Assistant will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.   

The Team Lead Medical Assistant completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability. 

Hourly rate: $18.00 - $25.50

Bonus:  Eligible up to $600/month

Education:

• Graduate of a Medical Assistant Program preferred  

• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred 

• CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required 

• High school diploma or equivalent required 

Work Experience:

• 2+ years of Medical Assistant experience 

• 5+ years of experience or (medical) military experience in lieu of required certifications listed below 

• Knowledge of medical terminology strongly preferred 

Required Licenses/Certifications:

One of the following certifications is required:  

• ARMA- American Registry of Medical Assistants 

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) 

• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) 

• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health) 

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) 

• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) 

Or the following certifications are excepted at the time of hire: 

• Graduate of an Accredited School of Nursing or LPN or RN 

• EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) 

• CNA - Certified Nursing Assistant 

• Valid State Driver’s License 

• Must pass MVR background check 

• Basic Life Support (BLS) required 
• Computerize Provider Order Entry (CPOE) certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire. 

Additional Knowledge, Skills and Abilities Required:

• Knowledge of medical office management systems and procedures 

• Excellent time management skills and ability to multi-task and prioritize work 

• Social perceptiveness and service oriented 

• Excellent written and verbal communication skills 

• Strong organizational and planning skills 

• Proficiency in MS Office and patient management software 

• Keyboard proficiency 

• Experience using Electronic Health Records 

Essential Functions:

• Supervise and support team members and business operations. 

• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM. 

• Conduct monthly inventory 

• Responsible for order approval 
• Assist ROM in resolving patient concerns at the center.  
• Provide weekly oversight of calibrator calls.  
• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)  
• Responsible for site walk-throughs 
• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use