Pharmacy RN Account Manager

JOB PURPOSE:

Acts as liaison between Pharmacy Manager, consultants, the sales team, other pharmacy staff and United Pharmacy’s customers.

KEY RESPONSIBILITIES:

• 90%+ travel across North Carolina, South Carolina, and Virginia – this position covers a lot of ground.
• Must be a RN, preferably with LTC experience spanning both SNF/ALF.
• Savvy with Microsoft Office applications.
• Accountability, dependability, and self-management is a must!

•    Works together with the pharmacy team to ensure a seamless transition at facility start up.

•    Strengthens business relationships with customers by conducting regular facility visits.

•    Supports pharmacy operating procedures in the facility by conducting in-services and providing educational materials that are designed to facilitate compliance with key procedures.

•    Helps to resolve customer concerns and works with pharmacy team to provide follow-up to ensure that all issues are resolved.

•    Works with the sales team, pharmacy manager, and consultants to assist with the introduction of new United Pharmacy tools and technology.

•    Works with the pharmacy manager, consultants, sales team, and vendors to provide outside clinical and other educational in-services to United Pharmacy customers and partners with sales to provide this education to non-customers.

•    Works with the sales team to assist in providing references, sales presentations when needed, and support at tradeshows, and conventions.

•    Enhances customer service and company growth objectives through the development and maintenance of long-term customer relationships.

•    Report job-related functions/tasks that involve occupational hazards. Follow established safety procedures when performing tasks and/or working with equipment Perform other related duties as necessary and as directed by supervisor.

KNOWLEDGE, SKILLS, ABILITIES:

1.    Ability to work in a team environment in order to establish productive, collaborative relationships between the pharmacy and its customers

2.    Ability to build and maintain relationships with all levels of facility staff

3.    Extensive knowledge of LTC pharmacy policies and procedures

4.    Excellent oral and written communication skills

5.    Advanced computer skills

6.    Utilizes Customer Action Request form at monthly facility visits to ensure that any and all issues are resolved.

7.    Keeps supervisor and pharmacy manager informed of daily activities and issues.

8.    Coordinates and ensures that all tasks are completed during facility start up.

MINIMUM EDUCATION / LICENSURE / CERTIFICATION:

RN (Registered Nurse) preferably with experience in Account Management.

Five (5) years health care experience preferably in long term care.

MINIMUM EXPERIENCE REQUIRED:

Five (5) years health care experience preferably in long-term care.

Physical Requirements:

General Office Demands

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