Senior Technical Analyst - OASE

<p><span>As a Support Engineer, you will be an essential technical resource for customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs), assisting with the installation, recommended maintenance, and use of Oracle products. This role requires a foundational understanding of Oracle products and platforms, with a focus on learning and developing expertise in these areas. You will work under the guidance of senior team members but are expected to handle basic issues independently while growing your technical skills.</span></p><p>Career Level - IC3</p> <p><span><strong>Key Responsibilities:</strong></span></p><ul><li><span>Provide technical support to customers, OEMs, and VARs, focusing on the installation, maintenance, and use of Oracle products.</span></li><li><span>Troubleshoot issues related to OBIEE, OAS, OBIA, and OAC, and escalate complex problems as necessary.</span></li><li><span>Assist in resolving technical issues on Linux Operating Systems, including scripting and basic troubleshooting.</span></li><li><span>Support WebLogic Server Security Configuration, including configuring LDAP, handling users and groups.</span></li><li><span>Collaborate with senior engineers to develop solutions for customer issues and provide high-quality service.</span></li><li><span>Continuously improve your knowledge of Oracle products, with opportunities to work on Oracle Database/Essbase, and learn about SSO/SSL/LDAP configurations.</span></li><li><span>Follow established processes and best practices to ensure consistent and effective customer support.</span></li></ul><p><span> </span></p><p><span><strong>Required Skills:</strong></span></p><p><span>Technical Skills:</span></p><ul><li><span>3-8+ years of experience with Linux Operating Systems, including scripting and troubleshooting.</span></li><li><span>Good knowledge of Database/SQL.</span></li><li><span>Familiarity with Oracle products such as OBIEE, OAS, OBIA, and OAC is a plus.</span></li><li><span>Understanding of WebLogic Server Security Configuration (LDAP, users, and groups) is desirable.</span></li><li><span>Exposure to Oracle Database/Essbase and SSO/SSL/LDAP is an advantage.</span></li></ul><p><span>Customer Management:</span></p><ul><li><span>Ability to identify customer problems and assist in providing timely technical solutions.</span></li><li><span>Strong verbal and written communication skills.</span></li><li><span>Ability to work effectively in a team and under the guidance of senior engineers.</span></li><li><span>Commitment to learning and growing within a demanding customer environment.</span></li></ul><p><span><strong>Qualifications:</strong></span></p><ul><li><span>Bachelor’s degree in Computer Science, Information Technology, or a related field.</span></li><li><span>Fresh graduates with relevant internships or project experience are encouraged to apply.</span></li><li><span>A passion for technology and a strong desire to build a career in technical support.</span></li></ul><p><span><strong>Product and Technology:</strong></span><br/><span>Fix and resolve simple to highly sophisticated technical issues related to OBIEE, OAS, OBIA and OAC.</span></p><p><span>#LI-DNI</span></p> <p></p> <p></p> <p><span>As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.</span><span> </span></p> <p><span>We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.</span><span></span></p> <p><span>Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.</span><span></span></p> <p><span>We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing </span><span><u><a href="mailto:accommodation-request_mb@oracle.com" rel="nofollow" target="_blank">accommodation-request_mb@oracle.com</a></u> or by calling +1 888 404 2494 in the United States. </span><span></span></p> <p></p> <p><span>Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.</span> </p>