Sr Associate, Service Operations Support

Date Posted:

2025-04-03

Country:

United States of America

Location:

OT381: STH - Honolulu, HI 863 Halekauwila St, Honolulu, HI, 96813 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Senior Associate of Service Ops Support to oversee coordination of activities for the Service business. The Senior Associate of Service Ops Support will ensure efficiency, cost containment, and customer satisfaction. 

On a typical day you will:

• Manage field focused tasks supporting field ops managers, supervisors, mechanics allowing them to spend time in the field. 

• Support Operating Territory billable and non-billable repair documentation and scheduling based on contractual requirements. 

• Support the team in tracking safety protocols including monthly minutes, accident filing, and coordinating follow up on safety testing requirements  

• Ensure that material and labor cost align with monthly targets 

• Manage customer billing to include tracking sales/margin and assist in inventory review and cleanup 

• Report on performance to estimate on elevator repairs and distribute to appropriate parties as needed 

• Enter and open purchase orders, track error status and accrual clean up, and resolve vendor issues 

• Perform iPhone Application system data management 

• Organize warehouse audits, inventory, and shipping 

 

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred 

• Ability to work in a highly team-oriented and dynamic environment 

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 

• Need to be self-motivated and able to manage many simultaneous projects and responsibilities 

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software. 

• Strong leadership skills and goal-orientated with strong time management and organizational skills 

Otis currently provides our colleagues with the following benefits:

- 401(k) plan that includes generous company match and a separate automatic retirement contribution

- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

- Three weeks paid vacation and paid company holidays

- Paid sick leave - Employee assistance and wellness incentive programs

- Life insurance and disability coverage

- Voluntary benefits, such as legal, pet, home, and auto insurance

- Birth/adoption and parental leave benefits

- Adoption assistance

- Tuition reimbursement program

- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator an