Pension Administration - Senior Team Leader

Company:

Description:

Mercer is the industry leader in helping make a difference in the moments that matter. We are searching for a Pension Administration Senior Team Leader, who can be based in Urbandale, IA, Milwaukee, WI, Chicago, IL, Boston, MA, Louisville, KY, or Atlanta, GA. If you have the skills and desire to grow your career as a member of Pension Administration Team, this role may be the right fit for you. 

Pension Administration Senior Team Leader

What can you expect?

• Be a pivotal member of the Client Services Leadership team and have direct influence on future developments and successful planned growth of Mercer Services.
• The Team Leader is responsible for overseeing the day-to-day management and development of a client team.

What’s in it for you?

• Work for a global company with excellent benefits and a dynamic culture
• Excellent growth/advancement opportunity
• Work with collaborative, intelligent, solutions-focused colleagues who truly care about the work, and each other, while maintaining work-life balance 

We will count on you to:

• Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants
• Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues
• Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development
• Manage client business process and identify areas for continued improvement; may support more than one client team based on project scope and complexity

What you need to have:

• Bachelor’s degree
• Three to five years’ experience in defined benefit administration
• Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred)
• Previous experience creating business processes for project implementation
• Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
• Strong supervisory and leadership skills; ability to model desired work values and practices for other team members
• Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members

What makes you stand out:

• Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

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