Sr. Field Enablement Manager (Professional Services)

Strength in Trust 

At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.

The Challenge

At OneTrust our Professional Services team are responsible for helping customers get set up on the OneTrust platform. As such, we’re on the front line to make sure our customers are live, adopted and get the maximum business benefit from their investment in our software. The Sr. Field Enablement Manager (Professional Services) will be responsible for making sure OneTrust’s Professional Services Organization is enabled on key processes and initiatives, methodologies, templates and ways of working so they can deliver an exceptional experience to our customers. They will also be responsible for all of the continued educational and capability building programs within the Services organization and will play a key role in growing and supporting the Services organization community through regular touch-points and org-wide events. The Principal will also work closely with the Sales Enablement team to ensure alignment and coverage across the whole OneTrust Sales and Customer Experience teams.  

Your Mission

• Develop and lead the successful execution of the Services Enablement plan and programs to ensure field team members (and partners where appropriate) are equipped with content, resources, tools and training to effectively service our customers 
• Oversee and execute on the development of education and training content in collaboration with other SMEs 
• Identify core curriculum needs and create a bill of material for new initiatives across the Services organization 
• Ensure alignment of field enablement activities with key internal and external events, such as product releases, marketing campaigns and Sales Plays  
• Act as the Services liaison for initiatives across other functional areas of the business such as R&D, Legal, Finance, Marketing and Sales ensuring a joined-up approach to enablement  
• Support in the leadership and facilitation of Services training and community events activities 
• Develop programs for soft skill development across the Services team 
• Provide change management expertise to ensure that initiatives and activities are managed in a considered, consistent fashion so that they land and are embedded globally 
• Support the Services Leadership team with strategic initiatives and projects in furtherance of our company wide transformation agenda 

You Are

• BA/BSc or Higher or equivalent experience 
• 5 or more years of relevant experience with expertise in rolling out technology/SaaS change programs and initiatives  
• Minimum of 2 years in SaaS 
• Change Management / Business Transformation experience  
• Self-motivated, entrepreneurial with bias towards action 
• Experienced in building and delivering consumable enablement, communication materials and trainings 
• Excellent communicator 
• Organizational change enablement for global complex organizations 
• Experience delivering multi-disciplined projects successfully to FTSE 100/Fortune 500 companies 
• Skilled in managing senior customer and internal stakeholders, up to C-level, in complex environments   
• Experience in a professional services consulting organization an advantage 

Extra Awesome

• Implemented or run SaaS Enablement programmes 
• Knowledge of the legal/regulatory/compliance market 
• Experience in Privacy, Security, Compliance, Third Party Risk, Consent Management, ESG 
• Proficiency in Salesforce and Financialforce
• Multi-lingual (Spanish and/or German)

Benefits

As an employee at OneTrust, you will be a part of the OneTeam. That means equity, bonuses, unlimited PTO, and 100% paid medical benefits (and that’s just the beginning!).  

Our employee rewards philosophy spans mental, physical, and emotional well-being because we want our people to succeed both in and out of the office. Some benefits differ depending on region, but here’s what you can expect from our OneTeam Total Rewards Program: 

• Competitive Compensation: We offer top pay for top talent with competitive total packages including equity for all, performance bonuses, and retirement savings with match. We’re also committed to fair and equitable pay practices. 
• Workstyle Flexibility: At home or in the office, we trust you to get the job done. Our people have the option to work in the office, fully remote, or a hybrid based on their role. Go green with commuter program discounts and in-office perks.  
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