Claims Team Lead APD

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Auto Claims (Amazon - DayOne) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim

Who you are

● Highly motivated and growth-oriented, impactful and influential

● Claims professional - you are knowledgeable and have a track record of success in commercial auto claims adjudication. ● Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.

● Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.

● Passionate - Claims professional who cares about their team, the customer, and their experience

● Empathetic leader - You exercise empathy and patience towards everyone you interact with

● Sense of urgency - at all times. That does not mean working at all hours

● Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems

● Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.

● Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.

● Anti-status quo - You don’t just wish things were done differently; you act on it

● Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.

● And did we mention a sense of humor? Claims are hard enough as it is!

What we need

We need you to do all the things typical to the role:

● Flexibility - you will need to be able to switch from claims handling to coaching and feedback ●

Agility- you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice

● Serve as backup/leader when the Manager is out of office

● Responsible for initial onboarding tasks / access and new hire cultural immersion

● SME for first-line questions, escalations, roundtable discussions

● Be consistently dependable in achieving or exceeding goals and overcoming obstacles

● Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery

● Align team with client and customer expectations of the claims process

● Serve as a resource for escalated claims

● Foster a positive work environment, promote teamwork, and encourage professional growth and development

● Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team

● Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

● Increased reserve and payment authority with the ability to assist with moderate reviews

● Identify to