We anticipate the application window for this opening will close on - 6 Sep 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Job DescriptionAt Medtronic, the Clinical Consultant II, Surgical Synergy provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements.

This is a field-based role. 

Responsibilities may include the following and other duties may be assigned:

•   Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers

•   Represents Medtronic during technology-enabled procedures to provide technical assistance.

•   Maintain system hardware and software to maximize system performance.

•   Installs software and hardware upgrades.

•   Performs system preventative maintenance.

•   Provides telephone clinical support to customers.

•   Uses UNIX/LINUX commands to modify operating files.

•   Fulfills Software and Service Contract obligations.

•   Acts as the primary Medtronic customer liaison for repair and technical support issues.

•   Provides timely information to the district team regarding customer concerns, issues and market opportunities.

•   Provide service to customers per their individual needs.

•   Maintains familiarity with status of calls and issues at customer sites.

•   Reports necessary complaints and partners with CSM/NRC to ensure full resolution

•   Files weekly site visit and customer contact reports for service improvement purposes

•   Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.

•   Provides a clinical resource for surgeons, clinicians and others being trained.

•   Updates customers on tips, shortcuts and suggestions, as appropriate.

•   Participates in in-house sponsored customer training at designated sites for both internal and external partners

•   Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

•   Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures

• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.

• Supports more complex, new image-guided products and applications to physicians and hospital staff.

• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.

• Provide input on new product development based on in-field experience.

• Responsible for documentation at new or existing installations

• Adhere to company policies and conduct all business in an ethical manner

• The above statements are intended to describe the general nature and level of w