Digital Product Manager - Global Strategy & Operations

About the role: 

This is a unique opportunity for a purpose-driven, creative, and experienced individual to make a big impact on Gartner’s Services Business as part of the Gartner Technology Innovation & Analytics group. We are looking for an impact-driven, self-motivated problem solver who can lead the digital transformation for the Services business within Gartner.  Using Salesforce as the platform to bring this transformation across Gartner this Product Manager will Spreadhead this digital transformation.  The product manager will be a part of a team of business analyst, engineers, and designers to drive innovation.  As a Product Manager, you will lead and mentor others to lead business interviews to identify opportunities to innovate and drive value.  You’ll also lead scrum teams to design new platform experiences, learn and quickly iterate to improve the life of our Service Associates and elevate Gartner customer’s experience. 

What you will do:

• Design, manage, and support the Salesforce Services Cloud capabilities and functional alignment to overall enterprise strategy and process

• Ability to provide and identify solution designs using the Salesforce platform as the main tool for either out-of-box or custom solution capabilities

• Understand customer and business needs and synthesize opportunities

• Integrate input from multiple channels, including multiple business users and stakeholder requirements, into product priorities and requirements

• Serve as product owner and lead a scrum team of engineers, business analyst, and designers

• Design, build, launch and assess continually to improve user experience by bringing value to the platform and business processes

• Continue to analyze data and synthesize into findings and actionable insights

• Establish a vision and roadmaps and provide visibility to business and technical stakeholders

• Collaborate with other business unit PMs to drive synergy and long-term solutions

• Drive user experience through requirements validating each step via mockups and user feedbacks through various Service business units

• Manage the overall Sprint Cycle - Product Backlog, Sprint Planning & Backlog, User Stories

• Coordinate the delivery schedule cadence with IT transformation lead/scrum masters

• Drive Working Relationship with IT partners for prioritization, focus and solution delivery

• Understand and mitigate impacts to existing tools: Transform | Lift and Shift | Integration | Sunset

• Deep understanding of business capabilities and translation to Salesforce solution(s)

• Identify data migration and integration needs and how it impacts user experience

• Coordinate with other business units (Sales, R&A, Marketing, G.com, etc) to leverage existing solutions and to provide Services’ solutions to others

• Collect the voice of the customer so to drive future product vision

What you will need:

• Bachelor’s Degree in math, statistics, engineering or a related field required

• 3 – 5 years of experience in digital product management

• Have at least 3-5 years of domain expertise (Salesforce)

• Demonstrated ability to translate qualitative and quantitative analysis into actionable business strategies

• Experience in gathering input from and communicating ideas to clients and key stakeholders across businesses

• Ability to work collaboratively with a variety of business, data science and technical stakeholders

• Strong working knowledge of lean product principles and software development lifecycle

• Working knowledge and understanding of the Agile principles and execution

• Outstanding product management skills (projects involving internal and external stakeholders) with ability to meet tight deadlines and prioritize workloads

• Ability to work in a culture that thrives on feedback and seeks opportunities to stretch outside your comfort zone, with bias for action and shipping

• Gartner Services business knowledge a strong plus.

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Who are we? 

At Gart