Client Services Manager - Remote

Company Description

PayNearMe develops award-winning technology to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. The company enables more ways to pay by offering all major payment types and channels in a single platform. PayNearMe is the technology company that’s changing how payments are made.

We are a diverse and collaborative company that loves to delight its customers (merchants, consumers, etc.) with simple, useful and practical product/service offerings. PayNearMe has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $1B in payments monthly. We’re headquartered in Silicon Valley with our employees distributed all across the US. Help us reimagine payments!

We’re looking to add a dynamic Manager, Client Services to our PayNearMe team. This position will report to the Sr. Director of Merchant Services. 

Job Description

Management

• Lead and manage a high-performing Merchant Services team.
• Provide mentorship, guidance, and support to team members.
• Foster a collaborative and innovative team culture.
• Recommend and implement process improvement to create efficiency
• Hiring and onboarding of all new team members across verticals

Key Responsibilities

• New Merchant Implementations - Work with Sales Engineering, Sales, and Project Management team in solution design and technical implementation of the PayNearMe platform, including data integration, configuration, acceptance testing, and deployment.
• Exisitng Merchant Expansions - Work with Account Management and Project Management teams to expand existing merchant's use of the PayNearMe platform by adding new products, features, payment methods, and channels.
• Internal Teams - Work with Product Management on upcoming releases, features, and product offerings.
• System setup, configuration, data integration, testing, and migration of the Merchant's solution from the PayNearMe Sandbox to Production

Qualifications

What you’ll bring:

• Experience with technical and partner implementations
• Experience with web based and native mobile integrations
• Experience working with enterprise software deployments where a host system or 3rd party vendor is involved
• Practical experience with web, API, and file-based implementations and working in complex software environments moving data between disparate systems is strongly preferred.
• Bachelor’s degree, technical background (Computer Science/Engineering/Math), or equivalent work experience is required
• 5+ years of experience in software pre-sales or implementation functions.
• Managerial experience a plus
• Strong technical aptitude and experience with software platforms, web/mobile applications data/API interfaces, etc.
• Solid organizational skills
• Excellent written and oral communication skills
• Past experience in the enterprise software and/or payments space is an advantage but not a firm requirement
• Understanding of and desire to work with HTML, XML, JSON, Javascript, APIs at a technical level

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $160,000 - $180,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce whic