PW4062 Customer Support Engineer (Remote)

Date Posted:

2023-10-31

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Remote

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

This is a great development opportunity for a self-motivated individual that will support multiple systems components while developing their technical skills and becoming a more well-rounded individual. This is a unique position that will allow the individual to gain cross functional knowledge and experience that will aid in the individual’s professional development and support future career opportunities.

Key Responsibilities:

• Provide rotational type technical support to the PW4000 systems team. This individual contributing position will support all the PW4000 systems components and will provide support driven by demand and/or need within the group. Tasks will include but are not limited to investigations, technical presentations, position paper authoring, Technical Manual Updates, root cause and corrective action investigations, service bulletin creation, ad-hoc admin requests, and engine history research.
• Form and lead cross functional teams with the customer, CSE, and CIPTs to resolve PW4000 engine operation, test, troubleshooting and logistical issues.
• Lead investigations on engine or aircraft interface issues to identify root cause of anomalies and identify improvement opportunities
• Write Position Papers using technical data provided by other organizations to transmit recommendations and verify effectiveness and closure of recommendations.
• Coordinate with Component Integrated Product Teams (CIPTs) to support including activities involved in implementing, conducting, DR, SIB, or MIP investigations and submission of a DR final letter or report.
• Co-Lead, coordinate, prepare and present technical and in support of Propulsion Technical Meetings and Propulsion Users Conferences
• Present major issues and solutions to internal management team and external customers in various communications meetings
• Participate in Weekly customer telecoms to provide status of CSE activities.
• Create, manage, and execute presentations across multiple organizations

Basic Qualifications:

• Bachelor’s degree in Engineering or related technical degree with a minimum of 8+ years of experience working with turbine engines required
• The ability to obtain and maintain a U.S. government issued security clearance is required.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Preferred Qualifications:

• Experience with design, manufacture, or maintenance of the PW4000 engines is a plus
• Demonstrated successful management of large-scale projects, including the management of multiple priorities in parallel
• Experience with field service, logistics, corrective actions, and writing technical reports

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that the responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

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