Distribution Quality Consultant

Who we are

American International Group, Inc. (AIG) is a leading global insurance organisation. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG Life Limited in the U.K. (AIG Life UK) is a wholly owned subsidiary of Corebridge Financial, Inc.

Get to know the business

Come and join an ambitious and growing company that helps people plan for the future.  We’re an innovative business who want to stand out from the crowd. At AIG Life UK, we are experts in protection. It’s what we do. We look after over 1.2 million people, specialising in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security, it’s about helping people live better lives, supporting them when they need us most.

This is reflected in our culture - we believe that the best things we do in life, we do for others.  As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent. 

Distribution Quality Consultant

What you need to know:

• The Distribution Quality Consultant will report directly to the Head of Distribution Quality, with a primary objective to support them in leading the strategies that manage and improve the quality of business received from both Intermediaries and Partnerships within Individual Protection, whilst working collaboratively across the business to ensure alignment to drive commercial value through optimal management of distribution

• The role of the Distribution Quality Consultant is integral to provide the administrative, data review/analysis and performance reporting of business critical tasks and functions of the Distribution Quality team, whilst providing direct support and insight to the two Distribution Quality Account Managers.

• Working as part of a small team, you will proactively monitor and manage a number of internal metrics and data sets as well as internal and external intelligence based data, to ensure any potential financial, customer or conduct risks are identified early, supporting in the development, oversight and delivery of clear action plans which deliver quantifiable change and risk mitigation.

• The Distribution Quality Consultant will work collaboratively with the Individual Protection team, Credit Risk, Agency and Compliance in the main, with occasion engagement with other business areas as required.

• Whilst the role is office/home based in the main, occasional travel may be required at the discretion of management.

What we’re looking for:

• A good understanding of the financial services marketplace including distribution and regulation.

• Demonstrable knowledge of the sales regulatory environment, including appropriate sections of the FCA Consumer Duty.

• Graduate caliber who is numerate and articulate and displays good relationship management skills.

• Organised and methodical, possessing strong administration skills.

• An effective communicator, both verbal and written.

Why work for us

We are a key part of the intermediated protection business.  A small team but core to the success in managing risk and looking after customers.  Working with a range of other departments to coordinate key actions and communicate emerging risks or issues. 

We offer flexibility in location and a range of employee benefits.

Benefits:

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Flexibility is a highly valued part of our culture.  Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career. 

We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.

In addition to a competitive salary, and our generous benefits package,