Aftermarket Account Manager

Nordson PPS, a global leader in Polymer Processing Systems, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

The Aftermarket Sales Manager is responsible for profitable, proactive aftermarket revenue generation through a mix of sales calls leveraging our install base and hosting customers at Nordson BKG Inc. The role will actively migrate our customer base (Top and Bottom) from Bottom to Top Products through creative, value-added initiatives and profitably maximize aftermarket revenue from our Top Customers while focusing on simplifying processes and offerings. The role will maintain and expand share-of-wallet at Top Customers and work closely to identify profitable growth opportunities within our customer base. Travel expectations up to 50%. 

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Supports aftermarket parts, repairs, and field service providing quotations, communicating with customers regularly in accordance with our Business growth strategy and policies (including minimum order values), and entering aftermarket orders (prioritizing Top Customer orders) into ERP system.
• Tracks and reports all aftermarket sales activities over the defined value using the CRM system.
• Using business data, create a detailed sales call plan, leveraging our installed base database to ensure plan revenue and margin are achieved in the fiscal year.
• Proactively manages lead database to ensure prompt follow-up and execution from lead to opportunity.
• For Top Customers, creates and maintains action plans to Win, Maintain and, where necessary, Recover lost aftermarket opportunities.
• Identifies growth opportunities that can generate sustainable, profitable growth, quantify, and report them to management for evaluation.
• Keeps simplification at the core of the role and constantly looks for ways to reduce non-value-added activities and reduce complexity.
• Creates customer quotes by reviewing specific blueprints, machine designs, and other customer documents.
• Provides customer service support to domestic and international customers and regional sales managers.
• Attends production scheduling meetings and provides technical support for manufacturing.
• Any other duties that may reasonably be assigned.

EDUCATION & EXPERIENCE REQUIREMENT

Detail-oriented self-starter with strong communication and organizational skills.  The successful candidate will have a proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment. The required qualifications for this position are as follows:

• Strong product knowledge of melt delivery and underwater pelletizing, including 3-5 years of experience in a technical position
• Several years of experience in consultative sales or a sales support role or related experience
• Excellent oral and written communication skills
• Demonstrated accountability skills with customers, consistent follow-through with customer requests, and maintain time commitments
• Proficiency with Microsoft Office Products, including Word, Excel, and PowerPoint
• Experience with CRM, such as D365 or SAP

SKILLS & ABILITIES

• Must have strong people skills to interact with customers, suppliers, and co-workers in a team-based environment.
• Must have the ability to manage multiple tasks and work independently with minimal direction.
• Good communication skills, including written, verbal, and listening.

WORKING CONDITIONS & PHYSICAL DEMANDS

Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

TRAVEL REQUIRED

Estimated 50% Domestic & International Travel

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Polymer Processing Systems

Nordson Polymer Processing Systems designs, develops and manufactures systems to melt, homogenize, filte