Senior Implementation Consultant

As the Senior Implementation Consultant, you will be responsible for managing the entire implementation lifecycle, ensuring timely delivery of projects, and providing exceptional customer service throughout the process. You will collaborate closely with cross-functional teams, including technical experts, product specialists, and project managers, to ensure successful implementations. Additionally, you will be responsible for identifying potential issues early on and developing strategies to address them proactively.

About The Role
As our Senior Implementation Consultant, you will play a key role in implementing software solutions and providing excellent customer service. Your primary duties will include:

• Managing implementation teams and coordinating resources
• Leading and conducting regular status meetings
• Identifying project risks and developing risk mitigation plans
• Developing comprehensive knowledge of products being implemented
• Conducting user acceptance testing and training sessions
• Providing ongoing support to clients after go-live

About You
You're a fit for this role if you have the below qualities:

• 3-4 years of experience in a consultative client facing role, preferably within professional services or sales
• Demonstrated analytical skills and attention to detail
• Ability to manage multiple projects simultaneously against aggressive deadlines while maintaining high quality standards
• Excellent communication skills (written and verbal) and strong customer service orientation
• Highly organized with ability to work independently and as part of a team
• Self-motivated and results oriented
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Project)
• Experience working with Sharepoint/Workspace preferred

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What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatic