TCSEPP Coordinator- Social Work Research & Public Service- UTK

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives.  

The TCSEPP Coordinator responsibilities will include, but are not limited to:   

 

• Determine participant eligibility and properly assess participants' barriers and make appropriate referrals for identified barriers  
• Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement  
• Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, Apricot, Excel spreadsheet, etc.  
• Monitor participants' child support eligibility & payments; program involvement & compliance, and employment  
• Maintain balances of petty cash account, procurement card, and any other assigned financial information  
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment  
• Attend community interagency meetings to learn about and share available resources and information  
• Participate in partner meetings 
• Provide consultation to evaluators regarding program progress  
• Provide regular updates to Child Support staff and attorneys on participant progress  
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants  
• Participate in job/resource fairs  
• Help to develop and maintain outreach materials, i.e. brochures  

Required Qualifications

• Education: Bachelor's Degree/ In lieu of a Bachelor’s degree candidates with 3 additional years experience will be considered
• Experience: 2 years customer/client experience
• Must have valid drivers license, automobile at their disposal and a current automobile liability policy with continuous coverage.
• Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.
• Knowledge, Skills, Abilities: 
  • Ability to assess participant needs; Ability to develop positive & trusting relationships with participants and offer emotional support; Ability to positively interact with partners including child support, court, attorneys, etc.; Ability to promote the program to potential participants, partners, and employers; Ability to advocate for participants; Ability to work independently and within a team setting; Ability to travel to multiple counties to serve participants ; Ability to be flexible with respect to changing needs of the project 

Preferred Qualifications

• Education: Bachelor’s Degree in a related field (3 years additional experience will be considered in lieu of a degree)
• Experience:   Experience working with non-custodial parents and/or Employment programs; Experience collaborating with community groups and/or social service organizations; Demonstrated experience working with Tennessee Child Support Enforcement System (TCSES) and Apricot databases

Work Location 

• This position is remote but requires travel to various locations in East TN.  Applicants must live within one hour of Hamilton County.

Compensation and Benefits 

• UT market range: 07
• Anticipated hiring range:  $50k
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

Application Instructions 

Applications will be reviewed as received and interviews can begin as soon as 7 days from posting.

Interested individuals should provide the following:

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division 

 The Social Work Office of Research and Public Service (SWORPS) is an applied research center of