Team Leader Administrative and Customer Support (372043)

We are a diverse and inclusive workplace that understands the importance of flexibility. Talk to us about what flexibility may look like for you.

Period of Appointment

Appointment to the role is on a permanent flexible basis (up to 73.5 hours per fortnight).

Duties

• Undertake the day-to-day management of the Administrative Support team including supervising team members, allocating and prioritising tasks, managing performance, leave and employee development and driving a positive team culture.
• Oversee and support administrative activities undertaken by the team, including
  • travel and training bookings, other purchasing and invoicing
  • claims for damage from external clients
  • administration of Development Applications
  • triaging, logging and allocating queries resulting from telephone calls and emails from the public
• Contract administration of the State road, bridge and traffic signal call centre, including relationship management with the supplier, liaison between Tasmania Police, the internal client and various other internal parties.
• Produce effective written communication material for a range of audiences, including drafting of responses to:
  • emails and web form submissions from the public
  • claimants and internal stakeholders regarding claims for damage.
• Act as an escalation point for complex telephone calls from the public.
• Maintain Administrative Support processes and associated resources with a continuous improvement focus, including:
  • the Transport Group induction and separation process
  • the team’s customer service toolkit.

Desirable Requirements

• Current driver’s licence
• Tertiary qualification in business administration or experience in similar roles

Download the Statement of Duties and Associated Documents

 Team Leader Administrative and Customer Support - 372043.docx

 Team Leader Administrative and Customer Support - 372043.pdf

 Advice to applicants.DOCX

 Advice to applicants.pdf

 

For more information

Name: Christie Carless  Position: Manager, Support Services  Email: christie.carless@stategrowth.tas.gov.au  Phone: 03 6166 3363 

How to apply

To apply, please provide a one to two page document outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV. 

Online applications are preferred, please click the blue Apply Now button.

-or-

Complete the following application form and email your application to us at recruitment@stategrowth.tas.gov.au

 Application for Employment (Form 201).DOCX

 Application for Employment (Form 201).pdf