Manager, Regional Operations

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

JOB SUMMARY
Responsible for all operations, including P&L responsibility, for assigned Urgent Care Center(s) in a region including staffing, financial, clinical and administrative performance and project management to achieve maximum performance and expense control. Establishes work procedures and standards to improve center operation efficiencies and effectiveness and provide recommendations for strategic planning for center operations budgeting, revenue planning, and volume for assigned centers. Works directly with leadership, providers, clinic team members, corporate resources and partners to achieve high quality care, exceptional service and financial goals.

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

JOB REQUIREMENTS:
Education

• High School Diploma or Equivalent

• Bachelor's Degree in a related discipline preferred

Work Experience    

• 3+ years of operations management experience required.

• 4+ years of management experience in a medical or healthcare environment preferred

• 2+ years experience managing multiple sites preferred.

Required Licenses/Certifications    

• Valid State Driver’s License

• Must pass MVR background check

• Valid State Driver’s License

• Must pass MVR background check

Additional Knowledge, Skills and Abilities Required  

•    Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them. 
•    The ability to set goals and communicate a plan of action.
•    The skill to empower team members to deliver results.
•    Possessing bias towards action while managing risk.
•    The ability to accomplish a task with concern for all the areas involved.
•    The ability to communicate information through written and verbal means.
•    The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
•    The ability to provide customer service to patients and other customers. 
•    The ability to cope with and adapt to uncertainty, deal with risk, and exercise good judgment based on available information. 
•    The ability to effectively plan and delegate the work of others.
•    Knowledge of health care compliance policies, practices and systems. This includes the ability to apply this knowledge to general work situations.

Core Competencies:  

Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

ESSENTIAL FUNCTIONS:

*The position will req the leader to be in centers 4 days per week.*

•    Responsible for P&L of assigned centers within a region including appropriate staffing levels for Medical Assistants, Radiology Technologists, and other center operations staff; includes, but not limited to oversight and primary responsibility for the staffing model and scheduling, 
•    Ensure prop