Engineer Field Service Sr

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Have an understanding of the entire process of installing a visual system and be able to efficiently direct the installation of a visual system.

Tasks and Responsibilities

• Assess the current condition of a visual system and prioritize any necessary corrective/setup actions that may be necessary.
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
• Read, understand and interpret electronic schematics and written procedures.
• Utilize basic electronic test equipment, perform signal tracing, and have the aptitude necessary to understand advanced analog and digital technology.
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Provides on-site technical assistance to help troubleshoot and repair equipment.
• Maintains records of performance reports.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
• Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
• Accountable for the accuracy and completeness of assigned tasks.
• Able to adhere to a work schedule including prompt and regular attendance.
• Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.
• Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.
• Accountable for the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.
• Accountable for the accuracy and completeness of assigned tasks.
• Able to adhere to a work schedule including prompt and regular attendance.
• Ability to work in a constant state of alertness and in a safe manner. 

Minimum Education

• Associate's degree (A. A.) or equivalent from two-year college or technical school in electronics or electronic technology; Bachelor’s degree preferred.

Minimum Experience

• Thirteen (13) years’ experience.

Knowledge, Skills, Abilities

• Must be familiar with how the visual system communicates with a simulator host computer and be able to resolve basic host-visual integration issues.
• Fluency in the software configuration of a visual system and ability to modify system parameters as necessary.
• Some knowledge of personal computer and UNIX operation is required.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use