Senior Business Analyst

Title: Senior Business Analyst
Location: Whippany, NJ

Job Description:
Capgemini is looking for Senior Business Analyst who will collaborate with various groups and customers to capture, document, and analyze business requirements, processes, and workflows. The BA will translate these requirements into functional specifications for technology teams and work closely with project managers, developers, and testers to ensure successful project delivery. They will also be involved in identifying areas for process improvement and recommend solutions to enhance efficiency and effectiveness.

Responsibilities:

• Requirements Gathering
  • Collaborate with business partners to understand and document business processes and requirements which are related to AWS Connect.
  • Work closely with multi-functional teams to capture and analyze technical requirements for implementing and integrating AWS Connect.
• System Design and Architecture
  • Design and propose technical solutions based on business requirements demonstrating AWS Connect capabilities.
  • Collaborate with solution architects and technical teams to build detailed system architecture and design documentation.
• AWS Connect Implementation
  • Own the implementation and configuration of AWS Connect solutions ensuring alignment with business goals and requirements.
  • Configure AWS Connect contact flows routing and other components to optimize customer experience.
• Integration and Customization
  • Collaborate with development teams to integrate AWS Connect with other systems and applications.
  • Customize AWS Connect features and functionalities to meet specific business needs.
• Quality Assurance
  • Conduct detailed testing of AWS Connect implementations to ensure they meet quality standards.
  • Solve technical issues collaborating with support teams and vendors as and when needed.
• Documentation
  • Create comprehensive documentation including technical specifications process flows and system configurations.
  • Deliver training and documentation for end users and support teams.
• Continuous Improvement
  • Stay abreast of the latest AWS Connect features updates and standard processes and proactively find opportunities for system optimization and improvements to improve overall efficiency and performance.
• Collaboration and Communication
  • Develop effective communication and collaboration between business partners, development teams and other relevant parties.
  • Provide periodic updates on project status challenges and breakthroughs to customers.

Required Skills: 

• Bachelor’s degree or equivalent experience in Computer Science Information Technology or in related field
• Demonstrable experience as a Technical Business Systems Analyst
• In depth knowledge of AWS Connect architecture.
• Strong analytical and problem-solving skills
• Experience with system integration and customization
• Superb communication and collaboration skills
• Good to have AWS certifications e.g. AWS Certified Solutions Architect/AWS Certified Developer
• Familiarity with Agile methodologies

Life at Capgemini:
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs.
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays.
• Paid parental leave.
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring.
• Mentoring, coaching, and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion.

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