Customer Service Representative

Job Responsibilities:

• Provide superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment. 
• Responsible for processing a variety of transactions on personal lines insurance accounts. 
• Able to navigate conversations with agents and underwriting to determine the best course of action to deliver timely results. 
• Discuss and provide alternatives to prevent delays in processing to ensure smooth transaction to the insured account. 
• Maintain a high level of detail with email, being the first person to handle requests.
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products. 
• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries and concerns
• Maintain established levels of productivity, service, and quality standards within a fast-paced environment. 
• Process assigned work within the established timeframes, able to meet turn-around times and service levels 
• Works collaboratively with team members, and business partners to provide quality experience for our agents.
• Know and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures.
• Work overtime as needed.
• Complete additional tasks and other projects/duties as assigned.
• Hours of Operation: 08:00-05:00PM ET (open for discussion) 

Q Qualifications & Skills

• Strong decision-making skills in a fast-paced, high-volume environment 
• Outstanding, effective, and service focused communication skills, both verbal and written 
• Proficient in computer skills, multi-application navigation and multi-tasking
• Experience in a high-volume processing center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in providing front line service 
• Track record of success in managing competing demands, problem solving and strong decision velocity
• Chubb’s ideal team member is someone with an ongoing desire for professional and personal development, and is someone who learns with a high regard for accuracy and best-in-class service
• Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Job Responsibilities:

• Provide superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment. 
• Responsible for processing a variety of transactions on personal lines insurance accounts. 
• Able to navigate conversations with agents and underwriting to determine the best course of action to deliver timely results. 
• Discuss and provide alternatives to prevent delays in processing to ensure smooth transaction to the insured account. 
• Maintain a high level of detail with email, being the first person to handle requests.
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner.
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant experience for the customer.
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products. 
• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries and concerns
• Maintain established levels of productivity, service, and quality standards within a fast-paced environment. 
• Process assigned work within the established timeframes, able to meet turn-around times and service levels 
• Works collaboratively with team members, and business partners to provide quality experience for our agents.
• Know and comply with corporate policies, regulatory standards (SOX), business processes (P