Senior Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Senior Manager, Business Operations is responsible for driving and executing strategic planning and optimizing operational processes to ensure efficient functioning of the Global Credit, Seller, and Collections (GCSC) Risk organization. Reporting to the Senior Director, Business Operations & Strategy, you'll serve as the operational backbone in improving systems and workflow, analyzing business performance, and managing key projects to support company growth and long-term success. You will have the opportunity to demonstrate a wide range of skills, including narrative development, analysis, financial modeling, problem-solving, program leadership, cross-functional project management, and more.

Job Description:

What you’ll do

In this highly visible and fast paced role, you will partner closely with cross-functional teams and leaders to enable seamless organizational operations.

• Lead the end-to-end execution of strategic and business operations.Oversee the optimization of business processes and workflows to enhance efficiency and productivity across GCSC Risk, with a focus on long-term sustainability and scalability.

• Manage operating routines that facilitate decision-making, leadership alignment, and team engagement, inclusive of staff meetings, business reviews, All Hands, etc.

• Proactive identify and mitigate operational bottlenecks. Champion continuous improvement and process automation.

• Create roadmaps, project plans, change management plans, tasks and reporting methodologies to track progress.

• Partner with Finance, HR, and other departments to support contingent worker / vendor management, and headcount planning.

• Implement performance metrics and an OKR framework to measure operational performance and guide business decisions.

• Drive engagement across GCSC Risk including team member communication channels, town halls, and organizational newsletters.

Qualifications:

• 7+ years of proven experience in business operations, strategy, or program management, with at least 2 years in a fintech or financial services company.

• Experience developing both high-level and operational strategy, and leading change in highly matrixed organizations across multiple time zones.

• Highly proficient in PowerPoint. Strong analytical skills with comfort working with dashboards and business intelligence tools.

• Clear and conci