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Senior Supervisor, National Operations Center
VehoUnited Statesfull_timeVerifiedPosted 9 Oct 2025
💰 $95,000/yr($81,000/yr – $95,000/yr)
About the role
Compensation$81,000- $95,000 per yearThe pay range is subject to the discretion of the Company. Additionally, Veho offers a competitive equity package, comprehensive medical, dental, and vision coverage as well as other benefits such as 401k and generous PTO for full-time roles.
Anticipated Schedule:
About the Role: As a NOC Sr. Supervisor in Veho’s new National Operations Center (NOC), you will act as a command lead during your shift—driving real-time visibility, problem-solving, and performance across our 3PL and internal sites. You’ll oversee a team of NOC Coordinators, ensuring operational health, proactive issue resolution, and alignment with service level expectations. This role requires strong situational awareness, leadership under pressure, and the ability to translate complex network data into decisive action.
A great candidate:
What You’ll Do:
Anticipated Schedule:
- This is a 7pm-7am overnight shift.
- This team is on a rotating schedule, a 4-days-on, 3-days-off. All shifts are 12 hours. You can expect to work approximately 42 hrs/wk.
- Must be flexible for holidays, peak, and coverage rotations.
- This role is onsite in our Dallas, TX facility.
About the Role: As a NOC Sr. Supervisor in Veho’s new National Operations Center (NOC), you will act as a command lead during your shift—driving real-time visibility, problem-solving, and performance across our 3PL and internal sites. You’ll oversee a team of NOC Coordinators, ensuring operational health, proactive issue resolution, and alignment with service level expectations. This role requires strong situational awareness, leadership under pressure, and the ability to translate complex network data into decisive action.
A great candidate:
- 5–7 years in logistics/parcel ops, preferably in a command center or multi-site operations.
- Strong leadership, decision-making, and crisis management skills.
- Familiarity with TMS/WMS, dashboards, and real-time operational reporting.
- Ability to prioritize multiple incidents under time pressure.
What You’ll Do:
- Lead and coach NOC Specialists and Analysts during assigned shift.
- Own escalation matrix: decide when to escalate to Engineering, Transportation, or Leadership.
- Issue flash alerts and incident bridges when network health is compromised.
- Provide ongoing feedback, reinforce process adherence, and ensure consistent shift handoffs.
- Ensure SOP compliance and continuous improvement across shifts.
- Identify process gaps, contribute to SOP updates, and surface systemic issues for Tier 2 escalation.
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