Overnight Hotel Ambassador- Full Time, Hotel Front Operations (Harrah's SoCal)

Provides exceptional hospitality in a friendly manner in accordance with Family-Style Service.  Oversees the work of the Front Desk Clerks. Greets and assists each guest in a friendly and courteous manner when checking them in and checking them out.  Provides information and directions to guests regarding all services available on property. Resolves guest issues according to the Family-Style Service house rules.  Constantly seeks ways to improve friendly, helpful service and reduce customer wait time to positively impact department’s customer service ratings.

Our ideal candidate:

• High school diploma or equivalent required. 
• College degree preferred. 
• Minimum one-year customer experience preferred. 
• Superior customer service skills required. 
• Literate and fluent in English. 
• Experience in data entry and dealing with the public is required.   
• Must have 1 year night audit and/or hotel front desk experience. 
• Career interest within the hospitality field or related industry is preferred. 
• Must be detail oriented and work independently without supervision. 
• Should possess time management skills and be able to make informative decisions based on guest situations or business needs. 
• Computer usage skills required. 
• Proficiency in Microsoft Office LMS system knowledge is preferred. 
• Must be able to get along well with co-workers and work as a team. 
• Must be Able to stay up all night and be focused on work procedures and inputting data. 
• Must be able to work a flexible schedule including nights, weekends, and holidays as necessary. 
• Professional appearance and demeanor required. 
• Strong interpersonal skills are required. 

About the role:

• Greets and welcomes guests with a smile and takes pride in being a Harrah’s team member. 
• Serves as Hotel representative and customer service role model for other employees. 
• Understands, values, and supports the Caesars mission statement. 
• Knows special events, promotions, and player programs. 
• Resolves guest issues according to the Family-Style Service house rules. 
• Constantly seeks ways to improve friendly, helpful service and reduce guest wait time to positively impact department’s guest service ratings. 
• Provides superior guest service, positively effects interactions with guest and employees, and has the resiliency to deal with difficult guest in all types of business conditions and the ability to work harmoniously with co-workers. 
• Generates back up reports and analyzes discrepancies, rate variations, and credit reports.  
• Adheres to all regulatory, company and department policies and procedures. 
• Responsible for the accurate check-in and checkout of guests. 
• Ensures that all guest contact is courteous, informative, and thorough. 
• Responsible for posting charges, settling folios for individuals, groups and due outs communicated through Housekeeping. 
• Receives cash, credit cards and comps in payment, obtaining proper approval and authorization.   
• Maintains an operating bank, renders bills and issues change. 
• Provides reservations for Casino/Hotel guests, which includes, restaurants, and special events on property. 
• Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel/Casino. 
• Empowered to ensure guest’s problems/complaints are resolved in a prompt, courteous and efficient manner. 
• Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service. 
• Demonstrates a positive and enthusiastic demeanor to guests, both internal and external always. 
• Responsible for auditing all disputed accounts. 
• Accurately reviews Rooms Revenue Potential report and verify that each guest room rate is correct. 
• Acts as the manager on duty in the absence of a supervisor.
• Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests. 

A few more things:

• Must be able to move in and around the Casin