Sr Lead Salesforce Field Service Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

You will be responsible for designing, building, and maintaining scalable, secure, and reliable Salesforce solutions for field operations. Provides technical leadership to a team of developers on the creation, delivery, and integration of complex software solutions that meet business requirements.

 

Only US Citizens or Permanent Residents/Green Cards will be considered for this position.

 

You must have Salesforce Field Service (FSL/SFS) and Mobile App Development experience.

Location

This is a full-time staff (not contract) Work from Home position available from any US-based location.

The Main Responsibilities

• Design and implement solutions on Salesforce Field Service (FSL) and the SFS Mobile App
• Customize Field Service Lightning components
• Develop scalable solutions using Apex, Lightning Web Components (LWC), and Visualforce
• Integrate Salesforce Field Service with third-party systems using APIs, middleware, and event-driven data models.
• Optimize scheduling and routing configurations to meet field service needs.
• Conduct workshops to align technical solutions with business goals and KPIs.
• Provide on-call support, troubleshooting, and issue resolution for the SFS Mobile App.
• Identify and implement process improvements leveraging AI and analytics
• Work with business stakeholders to translate service requirements into technical specifications
• Deliver training and documentation for end-users and administrators
• Effectively communicates and presents to both technical and nontechnical stakeholders

What We Look For in a Candidate

Required

• 8+ years of software development experience
• Specific Salesforce Experience

- 5+ years of development experience

- 2+ years of Field Service and SFS Mobile App development

• Experience with Service Cloud, advanced apex coding, controllers, triggers, platform events
• Integration experience using REST/SOAP APIs and middleware 
• Automated deployments of CI/CD pipelines
• Experience in the building and integration of apps
• Experience building distributed applications
• Working knowledge of AppDynamics, BigPanda & Splunk

 

Preferred

• Salesforce developer/architect certification is a plus
• Understanding of agile methodologies and DevOps practices 
• Experience with data migrations in telecom settings
• Knowledge of SAFe framework
• Experience with AI tools and automation strategies

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL  AR  AZ  FL  GA  IA  ID  IN  KS  KY  LA  ME  MO  MS  MT  ND  NE  NM  OH  OK  PA  SC  SD  TN  UT  VT  WI  WV  WY 
$136,121 - $181,494 in these states: CO  HI  MI  MN  NC  NH  NV  OR  RI 
$142,603 - $190,137 in these states: AK  CA  CT  DC  DE  IL  MA  MD  NJ  NY  TX  VA  WA 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any addi