Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

The Technical Account Manager is a hybrid technical enablement and support role that accelerates time-to-value and strengthens long-term adoption by serving as the go-to technical resource for agency admins, analysts, and training leads. The Technical Account Manager will also act as internal product experts, supporting CSMs with enablement, product training, and daily technical questions.

The Technical Account Manager will be assigned a book of Safe City accounts and be responsible for creating and executing a training plan for all Flock Safety products that account has. The Technical Account Manager will also serve as frontline support for the Safe City and help escalate and resolve technical issues as they arise.

This role bridges the gap between Customer Success, Product, Engineering, and Support to drive adoption, improve the customer training experience, and improve the overall customer experience.

This role will require up to 70-80% travel

The Skillset

Customer Support & Troubleshooting:

• Serve as the technical point of contact for frontline users (admins, analysts, training leads).

• Triage inbound questions from customers and resolve or escalate in partnership with Support, Engineering, or Product.

• Provide ongoing technical support and ensure timely resolution of admin-level issues.

Training & Enablement:

• Deliver onboarding and refresher trainings (virtually and on-site) tailored to users such as patrol officers, analysts, and administrators.

• Own and execute “Train the Trainer” programs to scale internal agency enablement.

• Communicate product updates and platform enhancements to drive feature adoption and engagement.

Internal Product SME & CSM Enablement:

• Act as the first point of contact for CSMs seeking product knowledge, workflow guidance, or technical answers.

• Partner with Product, PMM, and Enablement teams to:

  • Stay aligned with the roadmap and upcoming releases.

  • Ensure all enablement materials and customer-facing resources are accurate and up to date.

  • Implement internal train-back programs and role-based learning.

• Join customer calls and support escalations as needed to provide technical expertise.

Cross-Functional Collaboration & Feedback Loop:

• Collaborate with Product, Engineering, and Support to document customer pain points and identify opportunities for product improvement.

• Support testing and rollout of new features with key customer partners.

• Advocate for the frontline user experience across internal teams.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

Focus:
Quickly integrate into Safe City support and Technical Account Manager operations.

Key Actions:

• Support Safe City accounts and triage inquiries.

• Participate in training (live + virtual) and