Analyst, Distribution & Delivery

 

ABOUT US

At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world.

Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine.

Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Centric, Radical Ownership, High Performance, Courage, Good Humans and Continuous Improvement—are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team.

THE ROLE

We are looking for a data-driven, detail-oriented, direct to consumer experienced Analyst, Delivery who will report to our Sr. Director, Fulfillment and Distribution.  With our customer at the center of everything we do, this essential role will ensure that available data is being used to guide decision-making, process improvements, and KPI tracking while holding our Service Providers accountable.  This role will be wearing many hats while working across cross-functional teams, with a strong focus on the fulfillment of our orders to our AG customer.  Additionally, this role serves as a direct contact point for our Service Providers and our Customer Happiness Team.

The ideal candidate is well organized with the ability to handle multiple priorities.  This person is a creative problem solver who loves data and will provide key insights, and offer fresh perspectives, enabling senior leaders to make sound decisions and provide strategic direction to the organization.

WHAT YOU’LL DO

Data & Reporting

• Design and Implement dashboards and reporting tools to gather and manage data and drive business decisions
• Monitor dashboards to identify key trends and areas of improvement, and provide data-driven recommendations and insights to the business
• Analyze parcel spend across all carriers and make recommendations on optimization
• Analyze parcel carrier utilization by geography, giving recommendations on optimization
• Collect and Report KPIs weekly and update dashboards
• Audit fulfillment and transportation invoices weekly, maintaining the invoice database and operations financial overview
• Analyze parcel data from each 3PL node and make recommendations on optimization on nodes
• Ensure all customer orders are flowing from order placement to customer delivery; identify, investigate and resolve exceptional customer orders
• Identify parcel carriers with negative customer impact and make recommendations on resolutions.

Fulfillment, Distribution

• Foster and maintain strong professional relationships with all service providers
• Actively participate and/or lead weekly meetings with service providers; monitor service provider performance and call out areas of opportunity.
• Participate in quarterly business reviews
• Partner with service providers on joint improvement initiatives and projects; issue resolution support with all internal and external partners
• Research, seek out, and establish cost-efficient shipping service levels.
• Hold service providers accountable, file claims when necessary
• Create forecasts to estimate future costs with various service levels
• Analyze customer order fulfillment and delivery information including order routing optimization across our 3 US nodes
• Work closely with our Customer Happiness Team on exception customer order visibility, root cause analysis, and resolution; support customer experience enhancement projects; review and address undeliverable orders

 Administrative / Team Support

• Provide administrative and team support to the Operations team in areas including, but not limited to: create / update SOPs, special projects, file claims, chargeback review and supporting audits

WHAT WE'RE LOOKING FOR

• 3+ years of experience working in a Direct-to-Consumer Transportation and Fulfillment role(s)
• Bachelor’s Degree along with Supply Chain Management certification is preferred.
• Experience working for a Transportation Courier (Direct or Indirect) is preferred.
• Experience in data analytics and data visualization (Strong in Excel, SQL, Tableau).<