Supervisor Field Research

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Help Universal Studios Hollywood learn about and improve the experiences of our guests. The Consumer Insights Field Team plays a key role in collecting foundational information used to make business-critical decisions about our guests: where they’re from, why they’re here, and what they love (and don’t) about their experiences with us.

As a Field Research Supervisor, you play a pivotal role in ensuring the successful management of the day-to-day field research team and data collection. You will work closely with the Consumer Insights Sr. Field Manager, Field Managers, and Field Interviewers to ensure that projects are executed according to approved methodology and within the pre-designated time frames. You are also instrumental in supervising the growth and development of Field Interviewers, monitoring data quality and integrity, and ensuring protocols and guidelines are consistently followed.

Responsibilities Include:

• Field Project Management: Prepare project study materials, briefs teams on shift project schedules and study parameters, and conducts post-shift debriefs. Monitor surveys for data quality, quotas, and productivity. Produce daily project-specific bias and tracking reports. Conduct observations, motivation, and coaching to ensure proper methodology, increase efficiency, and build interviewer skills and confidence. Manage day-to-day interviewer shifts, including replacement and /or reallocation of resources due to employee sick calls, employee breaks, and rearrangement of work location to maximize efficiencies.
• Team Member Development and Training: Assist in training, coaching, and evaluating interviewers in proper procedures and methods of data collection for each Field project. Manage interviewers by setting work expectations, leadership standards, and specific work location efficiency techniques. Conduct monthly conversations with direct reports on their growth and development, including strengths and areas for improvement.  Enforce appropriate policies and procedures to ensure compliance with company and departmental standards. Collaborate with human resources to execute best practices with team members.                                
• Data Collection: Be an active member of the Field Team and lead by example by conducting surveys on every project assigned when needed.
• Departmental support – Attend and participate in department and divisional meetings.  Assist with technical equipment needs and TSAT planning as needed. Interview potential new candidates for the field team with Sr. Field Manager when applicable, and assist when appropriate in onboarding activities, including reviewing applicable field rules and protocols.
• Perform other duties as assigned.
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three