Retail Operations Program Manager -Plano, TX

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

Our mission in Retail Operations is to provide our retail field teams with the tools, resources and assets that allows the field the ability to stay up to date and invest time with retail sales associates of all Samsung supported mobile product channels. As a Retail Operations Program manager, you will be responsible for managing multiple field programs that support the team’s activities, provide a roadmap of all upcoming activities, contests, forecasting of funds and performance analysis for a field team of over 600+ associates.

As the Retail Operations Program Manager, you will be the point of contact for our corporate support teams supporting for our corporate and retail field teams. Through effective communication, strategic mindset, collaboration, organizational savvy, project management and follow up are vital pieces of the job.

As a complex organization, the Retail Operations Program Manager will be key in facilitating alignment amongst cross-functional teams and direction to 3rd party vendors. You will collaborate with all retail Account Channels, Marketing, Design, Merchandising, Technology, Service, Finance, HR, Field and the Strategy team. You will gather insights and execute initiatives that improve upon existing field processes and ultimately align to the broader company goals. Provide weekly executive level updates on programs in a way that tells the story of the program and how it will impact retail sell out metrics. You will evaluate metrics and impact through analysis of the field programs currently running and provide structure, accountability and follow up to all field teams and 3rd party vendors.

The Retail Operations Program manager will oversee end-to-end strategy, funding, timelines, execution and performance evaluation. Paying close attention to what works well and what doesn’t, the Retail Operations Program Manager will be agile in optimizing approach and make necessary adjustment to ensure the program’s success.

Key Responsibilities

• Manage 3PL vendor relationship including weekly meetings, forecasting and funding, process determination, performance analysis and quarterly business reviews
• Manage all field sales initiatives from strategy, execution and rewards
• Manage marketing field programs from creative through printing
• Support field mapping process to ensure systematic support for all field coverage
• Provide executive level weekly updates of all programs that tells a story of the program and ability to drive sell out

Provide step by step Standard Operating processes for all field programs including training and program quarterly business reviews
 

Skills and Qualifications

Minimum Qualifications

• Bachelor’s degree and 6+ years of relevant operations experience required
• 3+ years’ experience in retail operations, communications, sales driving initiatives, vendor management, field support with the ability to demonstrated knowledge of best practices, methodologies, and technologies in each of these areas
• Experience in executing change management initiatives with established approaches
• Demonstrated experience wo