Regional Director of Outpatient Services

Overview

Are you a seasoned, licensed clinician (LCSW, LMHC, LMFT, PsyD, or PhD in Clinical/Counseling Psychology) with strong expertise in PHP and IOP programming and multi-site operations? Acadia Healthcare is seeking a dynamic Regional Director of Outpatient Services—a fully remote leadership role with extensive travel focused on:

• Driving the expansion and excellence of outpatient programs across multiple Acadia facilities

• Guiding and supporting facility-level Outpatient Directors through development, training, and KPI performance

• Implementing best practices, standardizing processes, and championing clinical and operational quality across the network

Why join us?Lead strategic initiatives, and shape high-impact outpatient services within a nationally recognized behavioral health system dedicated to compassionate, evidence-based care.

 

PURPOSE STATEMENT:

The Regional Director, Outpatient Services partners with Acadia acute and specialty facilities across the US to build best-in-class Partial Hospitalization (PHP) and Intensive Outpatient (IOP) programs. Acadia’s PHP and IOP programs represent a critical component of the behavioral healthcare continuum, and this role will partner with facilities to step-down acute and residential inpatients to outpatient programming, as well as meet community needs for patients and referrers looking to “step up” to PHP/IOP programs. More specifically, leaders in this role will drive operational process improvement with assigned facilities, including temporary day-to-day program leadership on-site at a facility when needed, conceptualizing and implementing plans for new programs, measuring and monitoring performance at key facilities, onboarding new facility directors, and developing and rolling out corporate resources/toolkits/standardized practices. This role has the potential to make significant contributions to the company’s overall outpatient growth and quality improvement efforts. Success will be measured by the individual’s ability to effectively partner with individual facilities to achieve annual revenue, EBITDA, visits/ADC, patient satisfaction score, quality outcomes, clinical outcomes, and staff satisfaction targets.

Responsibilities

ESSENTIAL FUNCTIONS:

Identify PHP and IOP program growth opportunities and - through consultation with facility and corporate leaders - oversee planning, development, and implementation of outpatient-related growth plans.

Lead implementation, in partnership with facility operations teams, of new PHP and IOP programs.

Train and coach facility directors of outpatient services, with a focus on helping them meet expected KPIs – visits, revenue, EBITDA, patient retention, patient satisfaction, clinical quality, staff retention, etc. Lead outpatient programs day-to-day when facility director is on leave or role is vacant.

 

Ensure each assigned program complies with regulatory and accreditation agencies’ regulations, patients’ rights, and regulatory standards.

Partner with key Acadia stakeholders to standardize outpatient processes and cascade best practices. For example, assist in improving collaboration among inpatient and outpatient teams to increase inpatient step-downs to outpatient programs (when clinically appropriate) and partner with business development and marketing teams for referral management and community partnership in surrounding areas of each outpatient program.

 

At least 80% of time will be spent traveling to facilities. May include several consecutive weeks at one facility or rotations to multiple facilities.

 

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicates clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.
• Must be willing to travel to sites across the US (~80% of time).

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Required to be a Master’s-level Licensed Clinician – e.g., LCSW, LMHC, LMFT.

• Minimum of 5-7 years in healthcare operations, including some managerial experience.
• Experience with PHP and IOP levels of care required. Preference for experience working with acute psychiatric hospital providers.
• Proven experience suc