Customer Service Assistant

Company Description

About Us

At Sharpcontra, we pride ourselves on delivering exceptional service and tailored solutions that empower businesses and individuals alike. Based in Boston, MA, our team is committed to professionalism, innovation, and building long-lasting client relationships. We believe in creating a supportive work environment where employees can thrive, grow, and contribute to meaningful results.

Job Description

Job Description

We are seeking a Customer Service Assistant to join our dynamic team. The ideal candidate will play a key role in ensuring client satisfaction by providing timely, accurate, and professional support. This role requires excellent communication skills, problem-solving abilities, and a proactive attitude toward assisting customers and supporting company operations.

Responsibilities

• Respond to customer inquiries via phone and email with professionalism and efficiency.

• Provide accurate information about products, services, and company policies.

• Resolve issues promptly while maintaining a customer-first approach.

• Assist with processing orders, managing accounts, and updating records.

• Collaborate with internal teams to ensure seamless service delivery.

• Maintain a positive, professional image of the company at all times.

Qualifications

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.

• 1–2 years of experience in customer service or a related role.

• Strong verbal and written communication skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in Microsoft Office Suite and basic CRM systems.

• A proactive, detail-oriented, and team-driven mindset.

Additional Information

Benefits

• Competitive salary: $55,000 – $60,000 annually.

• Professional development and growth opportunities.

• Supportive, team-oriented work environment.

• Comprehensive training to enhance skills and career development.

• Full-time position with long-term career potential.