Staff Product Manager - Data Platforms

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Staff Product Manager for the Channels Data team.

About the job

The Channels Data team is continuously identifying strategic opportunities for platform maturity and improved customer logs and analytics experiences for Twilio’s Email and Messaging channels. This product manager would help lead, organize and execute our channel data bulk egress strategy through webhooks and other scaled data exhaust product recommendations. This is a platform product role with very little front end or application side feature development.

Responsibilities

In this role, you’ll:

• Become a subject matter expert on traffic logs and analytics use cases across our customer segments
• Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis
• Use financial and engineering context to describe the total opportunity size (and business impact/ROI) of proposed product improvements; make synthesized recommendations on which customer problems to prioritize based on opportunity size
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off of old products and APIs in favor of modernized versions.
• Document ideas and research quickly for review and iteration from your teams, to support our remote-first environment
• Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 5+ years experience in product management 
• Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to directly qualify your product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability; functional understanding of statistics, basic program management skills, strong written and verbal communication
• Soft Skills: Highly collaborative and excel in building cross-functional relationships in remote, global teams; 
• Entrepreneurial: Scrappy and resourceful, comfortable rolling up your sleeves to get things done and drive impact.

Desired:

• Experience building and scaling products or businesses, driving both zero-to-one innovation and high growth 
• Advanced degree: MBA or Master’s in CS or related discipline
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Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont,