Senior Manager, Executive Communications, Global Field Organization

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for a strategic, innovative communications professional to join our growing Global Communications team. The ideal candidate will have a strong passion for leading both internal and external communications for key stakeholders within our Global Field organization. Creating external thought leadership while also crafting compelling employee campaigns and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow among its vast stakeholders is vital.  

 
You’ll be responsible for creating omnichannel and audience communications that drive awareness, engagement, and activation of business priorities. You’ll also work closely with partners and stakeholders to drive internal awareness of strategic business priorities and the successful execution and adoption across the broader Global Field organization.  

 What you get to do in this role:  

• Serve as a primary comms lead within the Global Field organization  

• Curate and write external thought leadership articles, in partnership with key stakeholders  

• Develop and execute strategic integrated communications plans aligning with the Global Field organization’s strategy, company strategy, business priorities, and transformation change programs. 

• Design and produce internal visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.   

• Deliver executive-level work products including scripts, speeches, videos, and newsletters 

• Prepare executives with rehearsals, scripts, storyboards, etc., while project managing the overall communications schedules.   

• Plan and support events, including quarterly Town Halls (hybrid, virtual, and in-person).  

• Manage and support change communications across multiple departments and teams.  

• Develop employee experience programs and campaigns that highlight wins, recognize individuals and teams, and promote cultural values and behaviors.  

• Collaborate across the communications team to ensure message alignment and consistency across all audiences, including customers, partners and the larger ecosystem.  

Qualifications

To be successful in this role you have: 

• 10+ years corporate communications—internal communications, public relations, executive communications, or marketing experience. 

• The ability to capture an executive’s voice  

• Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.  

• Excellent PPT skills a plus.  

• Experience building and executing a multi-functional communications strategy. 

• Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors. 

• Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders. 

• Business maturity and experience working with senior executives. 

• Ability to manage multiple communication projects simultaneously and drive strong programs, designed to drive measurable goals and business outcomes. 

• Communications experience in a global sales organizations a plus. 

• BS/BA degree required; advanced degree preferred.  

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are ass