Service Advisor | Hourly + Commission - Big Valley Ford

Job DetailsJob Location: Big Valley Ford - Stockton, CA 95212Salary Range: $6,000.00 - $9,000.00 Commission/monthJob Category: ServiceAre you the person everyone turns to when they need a plan? At Big Valley Ford, our Service Advisors are the high-energy "air traffic controllers" of our dealership. If you have the communication skills of a diplomat and the mindset of a pro, stop just taking orders and start leading the drive. We need a bold bridge between our technicians and our customers—your desk is waiting.

As a Service Advisor, you will serve as the primary point of contact between our customers and the service department. You will play a key role in ensuring a positive service experience by clearly communicating repair needs, coordinating with technicians, and keeping customers informed throughout the service process.

 

Why Work for Big Valley Ford?

At Big Valley Ford, we believe our employees are the foundation of our success. When you join our team, you become part of a supportive environment that values teamwork, professionalism, and growth.



A Supportive Culture – We foster a positive workplace where employees are respected, supported, and encouraged to succeed.


Opportunities for Growth – We invest in our employees through training, development, and advancement opportunities.


Customer-Focused Environment – Work with a team committed to delivering outstanding service and building long-term customer relationships.


Team-Oriented Workplace – Collaborate with experienced technicians and service professionals who take pride in their work.



 

Service Advisor Job Responsibilities



Greet customers promptly and professionally when they arrive for service appointments


Listen carefully to customer concerns and accurately document vehicle issues


Open and manage repair orders while ensuring all information is accurate and complete


Communicate recommended repairs and maintenance services to customers clearly and professionally


Provide cost estimates and obtain customer authorization for repairs


Coordinate with service technicians to ensure accurate diagnosis and timely repairs


Keep customers informed about repair status, delays, or additional service needs


Ensure completed work meets dealership quality standards before returning vehicles to customers


Maintain strong relationships with customers to encourage repeat service visits



 

Service Advisor Benefits and Compensation

Pay range: Make between $6,000.00 - $9,000.00 monthly!

In addition to competitive pay, our benefits are designed to support you and your family…


Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsService Advisor Qualifications



Previous automotive service advisor experience preferred


Strong customer service and communication skills


Ability to multitask and stay organized in a fast-paced environment


Basic knowledge of automotive maintenance and repair services


Computer proficiency and ability to learn dealership management systems


Professional appearance and positive attitude


Ability to work collaboratively with technicians and service department staff



Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

 

Do you have what it takes to be our next Service Advisor? Apply Now!