Jobs and Careers

Quality Manager, CMA, LPN, or RN

United Statesfull_timeVerifiedPosted 29 May 2025

About the role

Medical Associates Clinic is hiring a Quality Manager to join our management team! This position requires a valid nursing license or certification (CMA, LPN, or RN) What You Will Be Doing: As a Quality Manager, you will assume responsibility for the Quality Improvement department at Medical Associates Clinic to overseeing quality initiatives that lead to improving how we deliver care. This position will help with ensuring patients are able to effectively access care, are able to gain access to needed care timely, have a central point of contact to allow for a seamless patient experience. Manage patient experience, address incidents and complaints, and lead initiatives across key areas such as Social Determinants of Health (SDoH), Accountable Care Organization (ACO), Medicaid, safety, and infection control. Benefits Package Includes:

Single or Family Health Insurance with discounted premium rates for wellness program participation.
401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
Flexible Paid Time Off Program (29 days off/year)
Medical and Dependent Care Flex Spending Accounts
Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

What Skills You Bring:

Clinical experience has a CMA, LPN, or RN
3-5 years experience and general leadership experience preferred
Strong organization skills, multitasking, and follow-through
Solid interpersonal skills and ability to work collaboratively and lead effectively while influencing positive change

Major Responsibilities:Patient Experience: Lead the administration and analysis of patient experience surveys to monitor satisfaction and engagement. Develop action plans to address areas of concern and collaborate with clinical teams to implement improvements. Collaborate with and support Care Connect Advisors to improve patient access and care coordination by ensuring timely care delivery, providing a centralized point of contact, and assisting patients in navigating the healthcare system. Champion efforts to create a seamless, patient-centered experience that supports high-quality care and improves patient satisfaction.ACO and Medicaid Quality Initiatives: Lead and coordinate clinical quality initiatives within the ACO framework to ensure alignment with performance goals. Continuously monitor key quality measures, collaborating closely with care teams to improve outcomes while managing costs. Work closely with care teams to drive improvements in patient outcomes while managing the cost of care, particularly for attributed Medicaid members, by enhancing access to care and addressing quality gaps and SDoH.Incident Management, Safety and Infection Control support: Support clinical safety and infection control programs by collaborating with relevant teams to promote compliance with safety standards, regulatory requirements, and infection prevention protocols. Oversee the reporting, investigation, and resolution of clinical incidents and patient complaints, ensuring prompt and appropriate handling while implementing corrective actions to prevent recurrence and enhance the overall patient experience. Assist in the implementation of initiatives aimed at reducing risks, enhancing patient safety, and minimizing hospital-acquired infections (HAIs) across all specialties. Assist in monitoring of safety and infection control data, supporting improvement activities and helping ensure adherence to standards in coordination with the MAC Employee Health Nurse.Cross-functional Collaboration: Work closely with the MAHP QI Manager, clinical teams, data analytics, compliance, Information Technology and operations to identify opportunities for quality improvements, implement interventions, and track results.Staff Management & Development: Ove