Lead Certified Medical Assistant (CMA), Rowan-Virtua Department of Family Medicine (Mount Laurel, NJ)

LEAD Certified Medical Assistant (CMA)

Rowan Medicine, an affiliate of Virtua Medical Group

Location:  Mt. Laurel, NJ

Department:  Family Medicine

Summary:

Primary responsibility is to administer care management and coordinate activities for the patients, in addition to provide direct patient care, assist provider with procedures, perform in a technical capacity providing support to the Practice Supervisor and Medical Director to best serve the needs of the patient panel and the specialty care teams. Performs duties in support of the University’s and the school’s mission and in accordance with all applicable policies and procedures. As directed by physician, administers vaccinations and intramuscular and subcutaneous injections in limited circumstances, which may be delegated under State Regulations.

Key Responsibilities:

Clinical Duties:

• Prepares exam room and sterilize medical instruments and equipment for tests and procedures.
• Prepares patients for visits including:
  • Putting patient in exam room
  • Taking history and chief complaint
  • Taking vitals including height, weight, temperature, blood pressure and pulse
• Performs diagnostic tests per physicians’ standing orders such as ECG, Blood work, Vision and hearing screening, Urine dip, PFT’s.
• As directed by physician, prepares and/or administers vaccines and intramuscular and subcutaneous injections in limited circumstances, which may be delegated under State Regulations.
• Notifies supervisor to orders clinical supplies including injectables and vaccines, as needed.
• Assist physicians and nurses during examinations and procedures.
• Collect and prepare laboratory specimens for analysis.
• Assist with minor surgical procedures and wound care.
• Assures patient’s outside testing results are in the chart for physician review with patient.
• Documents clinical information in chart or EMR system.
• Provides clinical care in accordance with training and under supervisor’s direction:
  • Laboratory tests
  • Vision screening
  • Audiograms
  • ECGs
  • Phlebotomy and processing of specimens
  • Allergy Screening
• Maintains and cleans office medical equipment as required.

Administrative Duties:

• Serve as an on-site trainer for CMA staff members.
• Serve as a back-up for the Practice Supervisor as needed, specific to core duties and responsibilities.
• Knowledgeable of and initiates emergency procedures.
• Participates in the department’s Performance Improvement activities.
• Schedule patient appointments and manage patient flow.
• Maintain accurate and up-to-date patient medical records.
• Answer phone calls and address patient inquiries with a pleasant and helpful demeanor.
• Handle billing and coding for insurance purposes.
• Verifies demographics and insurance information and updates in billing system.
• Verifies patient’s insurance through insurance lists and/or via insurance websites.
• Collects appropriate co-pays from patients.
• Completes batches as scheduled prepares the deposit for pickup.
• Retrieves referrals for appropriate visits and enters in to billing system.
• Ensure the cleanliness and organization of the exam rooms and clinic areas.
• Maintains inventory of front office supplies and notifies supervisor when supplies need to be ordered.
• Signs in and out to the answering service daily as directed.
• Arranges for patient care services at other facilities, including surgeries, preadmission testing, etc.
• Calls for pre-authorizations and pre-certifications as required by the patient’s insurer.
• Coordinates requests for prescriptions from patients, provides chart to physician, telephones prescriptions at the direction of the physicians, and makes notation in the patient chart with date and signature.
• Handles incoming and outgoing mail.
• Pulls patient charts for next day and prepares chart.
• Opens and closes offices as assigned by supervisor. Activates and deactivates security system as assigned by supervisor.
• Maintains a professional and orderly office appearance.

Other duties

• Always treats others with compassion, dignity, and respect.
• Maintains a customer-focused approach to all responsibilities.
• Attends all mandatory in-service and trainings as directed.
• Maintains competence in all applicable office computer systems.