Operations Management, Sr. Manager

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org  

Working at Enterprise  

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey. 

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.

Job Description Summary

Enterprise Community Loan Fund, a community development financial institution, is an affiliate of Enterprise Community Partners – a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging. For more information, visit enterprisecommunity.org.

Reporting to the VP, Treasury & Operations, this position is responsible for managing ECLF’s operational framework, including consistent and efficient supervision of day-to-day operational tasks, coordination and maintenance of business policies and processes, systems and data management. This role leads cross-functional coordination across the lending, capital, portfolio administration and asset management teams to support efficient operations and represents ECLF on Enterprise-level operational initiatives. This role is also responsible for coordination across ECLF teams and Enterprise support departments to ensure alignment on program requirements and is program management lead and key point of contact for ensuring effective communication, issue resolution, and consistent execution of program monitoring and management requirements.

Job Description

Responsibilities:

Operations:

• Policy & procedures
• Oversees development and maintenance of ECLF entity-level policies and procedures, creating appropriate policy and/or process documentation for external audiences, as needed.
•  Supports other ECLF teams in management of policy and procedure maintenance. Routinely reviews and assesses for adequacy of current policy/process needs.
• Business process & systems
• Manages business systems administration and support across teams, coordinating and documenting implementation of changes.
• Works with management to help set priorities for systems improvements and implementation and actively participates in efforts to identify opportunities to streamline and improve end-to-end operational workflows while ensuring data accuracy.
• Facilitates/provides operational support to ECLF teams, as appropriate.
• Serves as ECLF lead on Enterprise-level data management efforts, coordinating with ECLF teams (including records retention).
• Serves as coordinator and ensures necessary actions taken for internal and external audits.
• Represents ECLF on Enterprise-level operational and business initiatives, including serving on internal IT data governance committees.
• Coordinates with ECLF’s capital team and the finance and legal departments to ensure proper management and reporting on proposed and existing ECLF programs and initiatives.
• Manages execution and organization of business contracts, invoicing, payments and other entity-level business.

Funds/Programs

• Provides support to Loan Fund teams responsible for program development and execution, including early application, research, etc., development, structuring, and closing.
• Provides communication and updates between program development/exe