Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet.  More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook  I YouTube

Job Description

Purpose

Maintain high level of satisfaction from all customers

Responsibilities

• Answers incoming phone calls from customers
• Solves customer issues and ensures customer satisfaction
• Performs data entry of all types of orders
• Processes credits and Return Material Authorizations
• Tracks backorders and notifies customers of backorder status daily
• Provides tracking information to customers upon request
• Interacts with Production and Shipping to ensure timely service

Qualifications

• Ability to multi-task
• Strong interpersonal skills
• Strong organization skills
• Strong phone skills; ability to communicate in a clear, understandable manner
• Strong problem-solving skills
• Ability to adjust to changing environment

• Ability to work independently with attention to detail
• Ability to work in a team environment
• Ability to thrive in a fast-paced environment
• Strong desire to assist customers
• 1 year of experience in a customer service environment
• Perform an average of 50 transactions da