TikTok Shop Account Manager

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. 

Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We’re looking for a TikTok Shop Account Manager to own a book of business of clients and devise their marketplace strategy on TikTok Shop as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase their revenue. This role will be an integral part of our Creators team as a whole and provide insights and strategic support to Pattern partners. 

This is a full-time role and will work a hybrid schedule in Lehi, Utah.

Frequently Asked Questions

What is a day in the life of a TikTok Shop Account Manager?

• Build and manage relationships with multiple brand partners, and obtain an understanding of their business challenges, marketing objectives, and success metrics.

• Develop forward thinking, data-driven analyses and consultative recommendations that align with brand goals, and quantify high-impact opportunities with clear recommendations to present to them.

• Deliver the highest level of strategic and customer service to our clients to ensure KPI’s are hit.

• Communicate effectively with key internal stakeholders, and present solutions oriented approaches to further grow your business.

• Stay current on industry trends and new or innovative approaches within social commerce. 

• Monitor and analyze account performance, making data-driven recommendations to enhance product listings, campaign effectiveness, affiliate outreach, and overall marketplace presence.

• Collaborate with clients to develop and implement tailored strategies for TikTok Shop, aligning with their business goals and leveraging Pattern's services.

• Prepare and present regular performance reports and insights to clients, highlighting key metrics, trends, and areas for improvement.

What will I need to thrive in this role?

• 3-5 years in account management, with specific experience in ecommerce or marketplace environments.

• Understanding of TikTok Shop and its features preferred, including marketplace trends, tools, and best practices for optimizing performance.

• Experience with other marketplaces (Amazon, Walmart, eBay, etc.) is also acceptable.

• Strong ability to analyze data and metrics, using insights to drive strategy and make informed decisions to enhance client outcomes.

• Excellent verbal and written communication skills, with the ability to effectively interact with clients and internal teams, presenting complex information clearly and persuasively.

• Proven organizational skills with the ability to manage multiple accounts and projects simultaneously, ensuring timely delivery and high-quality results.

• Demonstrated capability to identify issues, develop solutions, and resolve challenges effectively and efficiently, ensuring client satisfaction.

What does high performance look like?

• Consistently deliver exceptional growth and performance for clients' TikTok Shop accounts, surpassing key metrics and achieving high levels of client satisfaction.

• Develop and implement cutting-edge strategies that significantly enhance clients' marketplace visibility and sales, settin